In our commitment to efficient and seamless claim processing, myHSA ensures timely payouts for approved claims. We understand the importance of receiving your reimbursements promptly and aim to clarify the process to offer you peace of mind.
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Claim Payout Schedule
At myHSA, claim payouts are scheduled every Wednesday or Friday, whichever comes first after claim approval. You'll see the Estimated Deposit Date next to the claim on your "View Claims" tab once it's approved for payment. On the designated payment date, your claim status transitions to "PAID," indicating that the funds have been processed for disbursement.
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Payment Processing Time
While we strive for immediate payment, it's essential to note that the timeline for funds to reflect in your account can vary. Different banks have different processing times, which may affect the speed of reimbursement. Generally, you can expect the reimbursement to show in your account by the afternoon of the deposit date or the following day, depending on your bank.
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Addressing Payment Delays
Should the payment date have passed, and you haven't seen the payment in your account, we encourage you to reach out to us at support@getmyhsa.com and we'll get to the bottom of it!
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