Sometimes claim reversals are necessary. Whether a claim was submitted by mistake, has incorrect information, was duplicated in error, or needs to be submitted to insurance first, reversing a claim with myHSA is a straightforward process. Here’s how you can do it:
Steps to Reverse a Claim
Contact myHSA Support: Reach out to our support team either through Live Chat or by emailing support@getmyhsa.com. Include the following information in your message:
Claim ID(s) to be Reversed: This can be found in the "View Claims" tab.
Dollar Amount of the Claim(s): Check the amount as well in the "View Claims" tab. When double checking the amount, ensure the claim has already been paid. If the claim is pending, it can simply be cancelled.
The Month of the Deposit
Confirmation/Authorization: In your message, clearly state that you authorize the reversal. This is necessary because the funds that were reimbursed will need to be pulled back from your bank account. Your authorization allows us to proceed with this step. Please also acknowledge that you understand we can only withdraw the full claim amount initially deposited and cannot process partial reversals.
Once we receive your authorization, we will proceed with the claim reversal and reach out to confirm when it is set to take place.
Please note that claim reversals are processed on Mondays (or Tuesdays if it is a holiday Monday).
Wait for Confirmation: Once we have logged the reversal, we will notify you.
Resubmitting Your Claim
If you need to resubmit your claim after the reversal, you can do so once the reversal process is complete.
Need Assistance?
If you have any questions or need further support, our team is here to help. Contact us via live chat or email at support@getmyhsa.com.
At myHSA, we are committed to making your experience as seamless and supportive as possible.