What is this feature for?
Processing international orders requires additional steps and documentation compared to domestic shipping. Logiwa IO streamlines this process by integrating with international carriers and automating the generation of customs documentations. This allows for efficient and compliant cross-border fulfillment, reducing manual errors and ensuring timely deliveries. By properly configuring your items and carrier integrations, you can leverage Logiwa to print international shipping labels and the necessary customs forms directly from the platform.
💡 Why this matters now: With the EU removing its De Minimis exemption, low-value shipments into the EU no longer skip customs review — they now require full, accurate customs documentation. Logiwa IO supports this shift with a Manufacturer Product Identifier on products and automatic Shipper/Consignee classification on UPS shipments, so your customs paperwork stays compliant without extra manual work.
What you need to get started
Before you can process international shipments in Logiwa, ensure the following prerequisites are met:
Carrier Integration: You need to have an active account with a shipping carrier that supports international shipping (e.g., UPS, FedEx). This carrier must be integrated with your Logiwa account. For more information on setting up carrier integrations, please refer to the specific carrier integration guides in our knowledge base.
Item Master Data: All items that will be shipped internationally must have the necessary customs information updated in the Item Master.
Item Configuration: Setting Up Your Products
To prepare products for international shipment, you need to fill in key customs-related fields in the Product Master.
You can set up custom declaration information individually through the interface, or in bulk using Excel imports or API integration—whichever best fits your workflow.
Step 1: Navigate to the Product Master
Go to the Products module within your LogiwaIO account.
Find a product you need to configure and go to Advanced > Add Custom Declarations
Step 2: Populate International Shipping Item Setup Fields
Field Name | Description | Possible Values/Example |
Origin Country Code | The country where the item was manufactured. This is a critical field for customs declarations. | A two-letter country code (e.g., US, CN, DE). |
HS Tariff Code | A standardized international system to classify globally traded products. This code is used by customs authorities to assess duties and taxes. | A six to twelve-digit code (e.g., 8517.12). |
Declared Value | The monetary value of a single unit of the item. This is used to calculate the total value of the shipment for customs. Note: If the declared value is empty, the system will follow this fallback order to determine the value:
| A numerical value (e.g., 25.99). |
Description | A clear and concise description of the item. This should accurately reflect the product for customs officials. | "Men's Cotton T-Shirt" |
Is Not Declared to Customs? | When enabled as Yes, this setting prevents the product from being included on the commercial invoice and other customs documentation. This is typically used for non-declared items such as promotional inserts, marketing material, or items not subject to customs declaration. When set to No (the default value), the item will be included on the commercial invoice and other customs documentation. | Yes or No (default value) |
Manufacturer Product Identifier | A manufacturer-assigned product identifier required for compliant customs documentation on certain shipments — notably under the EU's removal of the De Minimis exemption. Passed through to custom carrier label and rate requests. | Set via Advanced > Add Custom Declarations, Excel import/update, or the Open API. |
Important: Accurate customs data is essential. Always refer to the product's documentation and official trade requirements for proper classification and declarations. Different carriers may have specific requirements for international shipments. It is advisable to check with your integrated carriers for any unique documentation or labeling needs.
Carrier Configuration: Carrier-Based Setup for Shipper Tax ID
In addition to product-level customs data, you can configure international tax and duties settings within your Carrier Setup to define how taxes will be handled for cross-border shipments.
Go to the Shipping Integration module within your LogiwaIO account.
Find the carrier you need to configure and go to Advanced > International Settings
Fill in the carrier setup fields for International Shipping Information
Tax Type: Enter the type of tax identification (e.g., VAT, TIN, EIN, DNS)
Tax ID: Input the shipper’s or warehouse’s tax identification number if required for customs clearance.
Use Components on Commercial Invoice (Toggle): The default setting is No. When set to No, the kit-to-stock SKU appears as a single line item on the commercial invoice and customs documentation. When enabled (set to Yes), each individual component of the kit-to-stock SKU will be listed separately on the commercial invoice.
Shipper and Consignee Type Classification (UPS)
UPS shipment requests now include a Shipper Type and Consignee Type classification, used by UPS for customs handling on international shipments. This classification is determined automatically — there's nothing to configure:
Shipper Type is always sent as Business.
Consignee Type is determined by whether the shipment order has a Company Name:
If Company Name is populated → classified as Business
If Company Name is blank → classified as Individual
💡 If a shipment should be classified as a business consignee, make sure the Company Name field is populated on the shipment order before the label is generated.
Shipment Order Configuration: Order-Based Setup for International Tax Options (ShipTo TaxID)
You can manually add or use workflows, API to set up order tax information.
For detailed guidance on configuring the Tax ID, Tax Type, and Billing Account settings, please refer to the articles below.
Possible TaxType values;
How it Works in Practice
Configure: Set up your product’s custom declaration data — including the Manufacturer Product Identifier — once in the Product Master
Create Order: Create a customer order with an international shipping address (include a Company Name if the consignee is a business), and set up the related billing and tax configuration.
Generate Label: When you process the order and select an international shipping option, Logiwa IO will automatically generate and print the correct shipping label and required customs documents, including the Manufacturer Product Identifier and, for UPS, the Shipper/Consignee classification.
💡 What's next: An upcoming release will add mapping of the Manufacturer Product Identifier alongside other product identifier fields, giving you more control over how these values are matched and applied.
If you have any questions, please contact our support team.