Overview
Logiwa IO automatically validates the delivery addresses on Shipment Orders to reduce failed shipments and carrier exceptions. When a Shipment Order is created or updated, the system sends the address to Lob.com, a third-party address verification service, which checks the address against official USPS data and returns a deliverability status. If a correction is available, Logiwa IO updates the address automatically.
⚠️ Important: Address verification only applies to US addresses. Shipment Orders with non-US addresses are not sent to Lob.com.
How Address Verification Works
When a Shipment Order with a US address is saved in Logiwa IO, the following process takes place:
The address is submitted to Lob.com in real time.
Lob.com checks the address against USPS postal data.
A verification status is returned and applied to the Shipment Order.
If Lob.com can provide a standardized correction, Logiwa IO overwrites the original address with the corrected version automatically.
The order continues through the fulfillment workflow with its updated address and verification status.
Address Verification Statuses
After verification, one of the following statuses is assigned to the Shipment Order:
Status | What It Means |
Waiting for Verification | The address has been queued and is pending validation. Addresses may remain in this status for a few minutes. |
Address Verified and Corrected | The address was successfully validated and corrected by Lob.com. The order's address has been updated to the standardized version. |
Address Verified With Warning | The address appears to be valid but may contain minor errors. Review the address before shipping. |
Invalid Address | The address failed verification and is considered undeliverable. The address should be corrected before the order is processed. |
⚠️ A verified status does not guarantee successful delivery. Common causes of non-deliverability include an incorrect postal code, a missing suite or apartment number, or an absent recipient name.
Skipping Address Verification
In certain cases, you may want to preserve an address exactly as entered. For example, when an address is known to be correct but does not conform to USPS standardization, or when a manual correction has already been applied. The Skip Address Verification feature allows you to bypass Lob.com for a specific order or integration, preventing the system from overwriting the address.
Skip Address Verification can be configured at two levels:
Level | Scope | Use Case |
Store Setup | All orders downloaded from that integration | Disable verification for an entire channel setup |
Shipment Order | Individual order only | Preserve a specific address without affecting other orders |
⚠️ The order-level setting takes precedence for that specific order, regardless of the store-level configuration.
Store Setup Level
To skip verification for all orders coming from a specific integration:
Navigate to Integrations and open the relevant store connection.
Click Edit and go to the Configuration tab.
Under the Orders section, locate the Skip Address Verification toggle.
Set the toggle to Yes.
Click Save.
All Shipment Orders downloaded from this store setup will bypass address verification.
Shipment Order - UI
To skip verification for a single order via the interface:
Navigate to Fulfillment → Shipment Orders and open the relevant order, or begin creating a new one.
Scroll to the Shipment Address section.
Locate the Skip Address Verification toggle.
Set the toggle to Yes.
Complete any remaining fields and click Save Shipment Order.
The address will be preserved exactly as entered and will not be sent to Lob.com.
Shipment Order - Excel Import & Update
When importing or updating Shipment Orders via Excel:
In your import/update file, locate the Skip Address Verification column.
Set the value to TRUE for any rows where address verification should be bypassed.
Upload the file to complete the import or update.
Rows with Skip Address Verification set to Yes will have their addresses preserved without modification.
Shipment Order - Open API Create & Update Endpoints
When creating or updating Shipment Orders via the Open API, include the skipAddressVerification parameter in the request body:
json
{ "skipAddressVerification": true }When set to true, the system bypasses Lob.com for that order, and the address is saved as provided.
⚠️ Verify the exact parameter name against the latest API documentation before publishing.
Frequently Asked Questions
Can I re-enable address verification after skipping it?
Yes. Edit the Shipment Order, set Skip Address Verification back to No, and save. The address will be submitted for verification on the next save.
The store-level Skip Address Verification is enabled. Does the order-level toggle still matter?
If verification is already skipped at the store level, all orders from that connection bypass verification by default. The order-level toggle gives you the same control per individual order and overrides the store-level setting for that specific order.
What happens if an address is Invalid? Can I still ship the order?
Logiwa IO does not automatically block shipping on invalid addresses. However, you can configure a Shipment Order Workflow using the Address Verification Status condition to hold, flag, or route orders with invalid addresses before they are processed.