This document covers how to create the damage reasons that can be applied to damaged products in your warehouse. Creating damage reasons is an important step in data setup, as it affects the mobility of products, and correct damage reason labeling can be used to track and identify issues within the warehouse.
Step-by-Step Guide
To begin, navigate to the Data Setup screen.
Select Damage Reasons from the left sidebar.
Click on Create New Damage Reasons in the upper right corner.
Enter the damage reason. This can be fairly general like "broken," but we recommend getting specific to help create more accurate data in the future.
After you have entered the new damage reason, just click the Save button.
You can now see the new damage reason in the available list. You can enable/disable this damage reason by clicking the toggle.
Missing Damage Reason
As part of our Missing process, we have added a parameter called System Default to the available Damage Reasons. This parameter is hidden and is only used for the "Missing" damage reason. When the account is created, the "Missing" damage reason will be automatically created with the System Default flag. Thus:
"Missing" damage reason cannot be deactivated.
Inventories with a "Missing" damage reason cannot be allocated, even if not specified by conditions in the Allocation Algorithm.
This default "Missing" damage reason will not appear in the Report as Damaged menu or when adding/changing inventory attributes. It will only be utilized by the system during "Missing" operations and will be removed from Inventory by Location and Mobile Transfer.
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