Overview
When you find damaged items, you can record a damage reason as part of a product transfer on the Logiwa IO mobile app. The items move to the target and are marked damaged in one step. You can also change the damage reason of items that are already marked damaged.
Tracking damage reasons keeps inventory accurate and helps you see why damage happens, for example "Broken", "Leaking" or "Crushed".
When to use it
A picker finds a crushed case in a pick bin and moves it to the damage area.
Items already marked "Damaged" turn out to be "Leaking" and need the right reason before they go to returns.
You move damaged stock that is already recorded, and must pick the right damaged line.
Prerequisites
Damage reasons are set up for your account (for example Broken, Leaking, Crushed).
Your role has View Transfer Product on mobile (role → Mobile > Transfer (Mobile)).
Step-by-step: mark items as damaged while transferring
From the Home screen, tap Transfer → Transfer Product, then Bulk or One-by-One.
Scan or enter the source location or LP.
Scan or enter the product. If the barcode belongs to several clients' SKUs, choose the right one.
If the source has both damaged and undamaged stock of the product, choose the line you're moving (see below).
Tap the ⋯ (three-dot) menu and select Mark as Damaged. If the stock is already damaged, the option is Update Damage Reason.
Choose the Damage Reason and tap Update. The reason now shows on the product.
In Bulk, enter the quantity.
Scan or enter the target location (for example your damage location). Scanning the target completes the transfer.
⚠️ Choose the damage reason before you scan the target. Scanning the target completes the transfer, so a reason chosen afterwards isn't applied.
Example: BIN-14 has 20 units of SKU-BB. Three are crushed. You scan BIN-14 and SKU-BB, mark as damaged with reason "Crushed", enter 3 and scan DAMAGE-01. DAMAGE-01 now holds 3 units of SKU-BB marked "Crushed"; BIN-14 keeps 17 undamaged units.
Moving or re-marking stock that is already damaged
If the source holds damaged and undamaged units of the same product, Logiwa IO lists them separately and you pick the line you're moving.
Example: BIN-20 holds SKU-BB: 1 "Leaking", 1 "Broken", 2 "Damaged" and 15 undamaged. To move the 2 "Damaged" units, select that line.
To change the reason, select the damaged line, then use Update Damage Reason and choose the new reason. The original reason is shown crossed out next to the new one.
Example: You select the 2 "Damaged" units, choose "Leaking" and tap Update. The product shows the new reason "Leaking" next to the old reason "Damaged", which is crossed out. The units move as "Leaking".
Where it's available
Screen | Damage reason during the move? |
Transfer Product (Bulk and One-by-One) | Yes |
Directed putaway Product (Bulk) and Product (one-by-one) | Yes, from the ⋯ menu. See Directed Putaway on Mobile You can mark items as damaged, update an existing reason, or choose a line that's already damaged |
Transfer LP, Transfer Location, Directed LP Putaway | No. Whole LPs and locations move with their existing damage status |
Things to know
Topic | What happens | Example |
Only Damaged Items locations | A location with this rule only accepts damaged stock, so mark the items before transferring there | Undamaged units scanned into DAMAGE-01 are refused |
Directed putaway of damaged stock | The damage reason is passed to the putaway algorithm, so rules with damage-related conditions or actions can send damaged stock to damage locations | Rule 1: condition Damage Reason = Crushed, Water; action Check Damaged Locations → suggests DAMAGE-01. See Putaway Algorithm Examples |
Enable Converting to Units | Can't be combined with Mark as Damaged, and damaged stock can't be converted | You convert first, or transfer the damaged case as a case |
Open API | The same change is possible with newDamageReasonName on the transfer product endpoint |
Common questions
Can I mark items damaged without moving them? No. The source and target must be different locations, so the damage reason is always recorded as part of a move.
Can I mark a whole LP as damaged during an LP transfer? No. Use Transfer Product with the LP as the source to mark specific items.
Where can I see damaged stock afterwards? On the inventory screens the damage reason shows on the stock line, and the transfer is recorded in the transaction history.