Nearo is designed for live instruction and tutoring, including sessions that involve minors, so security is built into how the platform operates from the ground up.
How Nearo protects connections
Calls run directly between the two computers whenever the network allows it.
If a school or work network blocks a direct connection, the call goes through a relay run by Cloudflare. Nearo's own servers do not carry or store your audio, video, or screen.
Signing in, and the connection between the Nearo apps and Nearo's servers, are encrypted.
Nearo does not route meetings through public or shared rooms, and sessions are established only between the intended participants.
How Nearo protects user accounts
Hosts sign in to Nearo with a Nearo account. Students and families join with a Room link and do not need an account.
Account access is protected by:
Secure login credentials
Encrypted sign-in and encrypted connections to Nearo's servers
Session-based authentication
Automatic handling of expired or invalid sessions
A Sign out everywhere option that ends every sign-in at once if a device is lost
Nearo does not support anonymous hosting or open-access accounts, which helps reduce the risk of unauthorized use.
How access to meetings is controlled
Nearo meetings are not publicly discoverable.
Access to a meeting is controlled by:
The Room link or Room code
The Nearo application itself
Active approval by the meeting host
Only people with the Room link or code can ask to join, and the host must admit every guest. There is no password for a Room, and no one is admitted automatically. The code in a Room link is a random 8 characters. Meeting hosts remain in control of the session environment.
How Nearo monitors and responds to issues
Nearo actively monitors its systems to maintain availability and reliability.
Operational safeguards include:
Monitoring for service interruptions or abnormal behavior
Controlled access to production systems
Regular maintenance and updates to supported platforms
When issues occur, they are investigated and resolved to minimize disruption and prevent recurrence.
What Nearo does not do
Clear boundaries are an important part of security and trust.
Nearo does not:
Sell or monetize user or student data
Allow public or open meeting rooms
Let anyone join a meeting without the host's approval
By limiting who can join a session, the platform reduces exposure to common security risks.
Security as a baseline, not an afterthought
Nearo’s security practices are designed to support schools, tutors, and organizations that need confidence before approving or paying for a platform.