If your guest says they cannot click, type or draw on the screen you are sharing, work through these checks in order.
Check that remote control is on
Remote control is on whenever you share, unless it has been turned off.
Look at the mouse-pointer button in the Nearo desktop app. It shows only while you are sharing. In the full window it is in the controls bar, the dark gray strip along the bottom of the call window, after the Notebooks icon. In the small floating window, it is in a small row of buttons under the video tiles. It is gray while remote control is on and blue when it is off.
If it is blue, click it to turn remote control back on. The "Remote control disabled" label on your guest's screen disappears.
đĄ If your guest joined from an iPad or phone, they control your screen by touch. See Using a shared screen on an iPad or phone.
Keep your hands off your mouse and keyboard for a moment
Nearo pauses your guest's control whenever you move your own mouse or type, so their clicks are ignored until you stop.
Stop moving your mouse and typing while your guest is working on your screen.
Ask your guest to try again after a moment.
Check whether your guest is drawing or using Click Animation
While your guest is in drawing mode or Click Animation, their clicks draw or show a ripple instead of controlling your computer.
Ask your guest to click the pencil again (Stop drawing) to leave drawing mode. In the web app, the pencil is in the bottom right corner of their view of your screen, or in a panel under the video tiles if the tiles are at the left or right. On an iPad or phone, it is beside the keyboard button in the toolbar at the bottom right. In the Nearo desktop app, it is in the controls bar next to the Remote Control | Click Animation switch.
In the Nearo desktop app, ask your guest to switch from Click Animation to Remote Control with the switch in the controls bar, after the Notebooks icon. In the web app on a computer, ask them to click the button next to the pencil, which reads Stop click animation.
If clicks on a window's title bar or edges do nothing
This is on purpose. Nearo ignores clicks on the title bar, edges and corners of your windows, so your guest cannot move or resize them. Use your own mouse to move or resize a window.
While you share one window, your guest also cannot minimize, maximize or close it. Everything else works, including clicking inside the window, scrolling and typing.
If clicks work but typing does not
Ask your guest to click on the shared screen once, then start typing.
If your guest joined in a browser, ask them to keep their mouse pointer over the shared screen while they type. Typing in chat does not reach your computer.
If you are sharing one window, typing reaches only that window. If another window or a dialog box is in front, bring the shared window forward and ask your guest to try again.
Allow remote control on your Mac
On a Mac, remote control needs the Accessibility permission. Without it, your share starts with remote control off and your guest sees "Remote control disabled". On Windows, no permission is needed.
If you are not sharing yet, click Share Screen in the controls bar, right after the camera button. If you are already sharing, click it once to stop, then click it again. The screen-choosing window opens, with a yellow warning across the top. Click Grant permission.
Or click the mouse-pointer button (see the first section for where it is), then allow Nearo under Privacy & Security â Accessibility in your Mac's System Settings.
Quit Nearo completely, reopen it, share your screen again, and click the mouse-pointer button if remote control is still off.