This article's goal is to help you effectively integrate and use phone numbers within your Nedzo account for outbound and inbound calls.
Key Steps
Log into the Netzo account and click on the profile picture in the right-hand corner.
Click on "Integrations" and select "Phone Numbers."
Choose from three options:
Use the shared US phone collection for outbound calls.
Import a phone number by clicking on "Import" and entering the desired number.
Purchase a phone number for both outbound and inbound calls by clicking on "Buy."
Assign the phone number to an agent by going to the agent settings and selecting the desired phone number.
Explore additional setup options like overriding calls to a Netzo number for more advanced configurations.
Cautionary Notes
Shared US phone collection is only for outbound calls.
Ensure compliance with address and regulatory requirements when purchasing phone numbers from countries other than the US and Canada.
Tips for Efficiency
Utilize the shared US phone collection for quick access to phone numbers.
Keep track of imported and purchased phone numbers for easy assignment to agents.
Reach out to the support team for assistance with purchasing phone numbers from specific countries or for any other queries.