If you are asked to stop a recurring donation on a donor's behalf, you can do so directly from within 'Fundraising Pages'.
Step 1: Navigate to 'Fundraising Pages'
From your 'Donor Management' Dashboard, click 'My Tools' in the upper right corner of the page and select 'Fundraising Pages' from the drop-down list.
Step 2: Search for the donor
When you are brought to your 'My Campaigns' page, click the 'People' tab towards the top of the page and select 'Donors/Fundraisers'.
On the next page, please begin typing the name or email address of the donor whose donation you are trying to cancel. Names should auto-populate in a drop-down menu, and you can select the appropriate donor from that list.
Step 3: Search for the recurring donation
Once you have clicked on that donor, you should then be directed to their "Donor Overview" page. From this page, you should be able to see all recurring donations that this donor has created with your organization. (You may need to scroll down past prior individual donations that the donor has made.)
Step 4: Stop the recurring donation
Click the 'Recurring Donations' tab, click the 'Actions' button next to the donation you want to cancel, and select 'Stop' from the drop-down list.
A pop-up window will appear, asking you to confirm you want to stop the recurring donation.
Once you click 'OK', the page should refresh and display a confirmation message similar to this:
