We know that sometimes plans change. Whether it be a change to the event's venue or a complete cancellation of the event, you may need to update your event's attendees and guests of those changes as quickly and efficiently as possible.
Below, we've outlined some basic steps you can take with your Events page and Donor Management to ensure that your guests are aware of any upcoming changes.
Please note - there are two different ways to communicate those changes listed in the steps below. We recommend using both avenues below to make sure your changes are seen by the broadest possible audience.
Step 1: Add language to your Events page about the upcoming changes.
From your event's Dashboard, you should be able to click on "Actions," and then select "Edit" from the dropdown options.
On this screen, you can scroll down to the section titled "What do you want the event page to look like?", and entering the changes under either the "Description" or "Details" field (or both!).
Step 2: Click on the blue "Save & Exit" button at the top of the screen to save your changes.
Step 3: Export your event's guest list and import it into Donor Management.
While you've already added language to your Events page about the upcoming changes, communicating directly with your group of attendees ensures that each guest is aware of the update - instead of relying on them to return to the Events page after they've already purchased tickets (or someone else purchased a ticket for them).
We have an easy-to-follow guide on how to export out a guest list here - and a step-by-step guide on how how to import that list into Donor Management here.
You might be tempted to create this guest list directly in Donor Management, by creating a filter - but we don't recommend doing so, because your list won't include anyone who didn't purchase a ticket directly (in other words, a ticket purchaser's guest).
Step 4: Create an email blast that includes the changes to your attendees.
Once you've imported your guest list into Donor Management and have added them to a specific group, you can create a new email blast from the "Communications" tab. This email should clearly explain the changes to your event and provide any new or necessary instructions to your attendees.
Once you've built your email blast, you should be prompted to select your audience for that email. You should have the option to select the group that you created from your guest list, so that when you click "Send Now", it'll be sent to every attendee's mailbox.
What else do you want to do?
Not what you're looking for?
Go back to the Feature Overview for Events pages.