All contact records are listed as being able to “receive emails” by default, when created. However, there are instances in which you may be asked by a contact to place them on a “do not email” list and stop sending any further communications.

You can adjust this manually on an individual contact directly from their individual contact record.

When editing a contact record, you should see a small toggle option below each “email address” field that’s labeled “Does this email address receive emails?” By default, you should see the option toggled on, with a blue and white checkmark displayed.

If you click on that toggle option, it should change to a small gray “X”, indicating that the email can no longer receive emails.

It should also be mentioned that toggling that option to the gray “X” also means that this email address may not receive ANY emails – including important information, such as year-end giving statements.

We recommend making sure that any contacts who wish to unsubscribe are aware of this prior, to make sure they’re aware that they may not be receiving all the relevant information that they need for their own records.

Additionally, each email address is unsubscribed independently from any other email addresses on a contact’s profile – meaning that a primary email address can be unsubscribed and the secondary email will still receive messages, or vice versa.