For your donor to stop or update the recurring donation, they should:
- Go to any of your donation pages.
- Click "Sign in" in the upper-right corner and log in on the following page.
- From inside the donor account, click "Recurring donations".
- If you are stopping the recurring donation, find the recurring donation and click "Stop".
- If they are updating the recurring donation, the donor is also able to edit their payment information, or change the amount of the donation.
For you or another admin on the account to stop the recurring donation:
- Log in and navigate to your Fundraising Pages.
- Go to Reports > Current Active Recurring Donations.
- Click the name of the donor whose donation you would like to stop.
- From their donor overview page, look for their recurring donation and click "Stop".
- Next to the stop button is an "Edit" button which will let you change the amount of the recurring donation, or what campaign it is applied to.
Please note, you (the admin) are not able to update the payment information on the donation, only the donor is capable of doing so.