It can be tricky to accurately estimate a wait. Here are a few different methods we offer to help you quote more accurately. You can set a method when editing or creating Queues.
Method | Description |
Last Quoted | Uses the last wait time your staff quoted. |
Last Actual | Uses the time elapsed between when the last guest was added and when they were notified. |
Average Quoted | Uses the average wait time quoted by your staff. By default, this is the average of the last 30 guests that joined the waitlist in the past 4 hours. |
Average Actual | Uses the average time elapsed between when a guest was added and when they were notified. By default, this is the average of the last 30 guests that joined the waitlist in the past 4 hours. |
Custom | Uses a static estimated wait time that you define. |