In some cases, a file may require small updates before it can be successfully uploaded. When this happens, you’ll receive a notification during the upload process explaining where the issue has occurred. Once the necessary changes have been made, you can upload the file again and continue through the validation and submission steps.
📌Note: Each row in the file is processed individually. When reviewing and correcting your file, make sure you remove any rows that appear above the line where the issue has been identified, as these rows may already have been processed successfully.
For guidance on resolving the most common upload fixes, refer to the articles below. Each guide outlines the cause of the issue and provides clear steps to help you update your file correctly and continue with your upload:
If you have followed the relevant guidance and the issue continues, please reach out to our support team and request to speak to an agent. When getting in touch, provide as much detail as possible, including the steps you were taking, the time the issue occurred and any screenshots where available, so we can assist you more effectively.