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My account is locked - how do I unlock it?
My account is locked - how do I unlock it?

How and why accounts get locked, and how to request the unlocking of your account

Updated over 3 months ago

Why is my ARIA-i account locked?

If your account has been locked it’s likely due to one of the following reasons:

  • If we’ve detected any possible fraudulent activity on your account (such as multiple failed attempts to log in) - we do this to protect you.

  • If we suspect there has been a violation of our End User Licence Agreement.

If your account has been locked, send us a message (either by chat or by emailing support@nkoda.com). Please provide details of the email registered with your account and your full profile name so that we can find your locked account.

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