Shipping within the EU

At our company, we strive to provide the best possible service to our customers. This includes ensuring that your orders are shipped quickly and efficiently. For orders shipped within the EU, we work with our trusted shipping partners, DPD and DHL, to ensure that your items arrive safely and on time.

We understand the importance of transparency when it comes to shipping costs. That's why we calculate the shipping costs for each item individually during checkout. This ensures that you only pay for the exact shipping cost of your order. You will see the total shipping cost for your order before finalizing your purchase, so there are no surprises.

In addition to shipping costs, there may be customs fees, import duties, and taxes associated with your order. Whenever possible, we will display these fees during checkout so that you are aware of any additional costs. For more information on customs fees, please refer to our Terms and Conditions.

We understand that you are eager to receive your order, and we do our best to ensure timely delivery. Typically, EU standard shipping arrives within 5-7 days from the dispatch date. However, please note that delivery times may vary depending on your location and any potential delays with customs.

Once your order has been shipped, you will receive a tracking number via email. This will allow you to track your order and see its progress until it reaches your doorstep.

If you have any questions or concerns about shipping within the EU, please don't hesitate to reach out to our customer support team at hello@thenold.com. We are always happy to assist you and ensure that your order arrives safely and on time.