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Booking issues

Here you can find help if you face any issues when booking a studio.

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Written by Support
Updated over 8 months ago

In this article, we address frequently asked questions about reservations and related issues.

I can't make a reservation as far in advance as I'd like.

This means that the booking calendar for the property does not yet display availability for that period. In such cases, it is recommended to check the situation closer to the desired accommodation date. Please contact our staff if you would like to make a reservation that starts outside our booking window - let's see what we can do together!

I can't find the studio I want in our booking system.

The availability status of studios is the most up-to-date in our booking system. If the desired studio is not found, it is unfortunately booked for the selected date. In this case, we recommend choosing another studio or, if the situation allows, trying a different date. Please also consider our other locations; it's worth checking the reservation availability at our other properties as well!

I was in the process of making a reservation and went back to correct information; now I can't find the studio I want.

In such a situation, please wait for about 20 minutes and try making the reservation again. The studio should now be available.

I don't have a Finnish social security number.

If you don't have a Finnish social security number, please contact the property directly.

You can find the contact information for the properties on our website by scrolling to the very bottom.

Making a reservation directly through our website is not possible with just a residence permit number.

I have a payment default notation.

Please contact the property directly. You can find the contact information for the properties on our website by scrolling to the very bottom.

I can't enter my personal identification number.

Please remember to check the box "I am not a robot" first. This often helps in this situation.

How to use a QR gift card?

You can add a QR gift card during the reservation process in the "enter gift card" section.

I don't have money to pay for the reservation immediately.

In that case, we recommend coming back when you are able to make the payment. Unfortunately, the studio cannot be reserved with the payment made later, such as through an invoice or with cash during check-in.

Contact information for issues:

If you encounter any problems or have questions while making a reservation, you can contact us:

  • Our chat service is available on the website on weekdays from 8 am to 10 pm.

  • You can send an email to hello@nolistudios.com.

  • You can also call the property directly. The direct phone numbers for the properties can be found at the bottom of the website by scrolling to the end.

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