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Hubspot sequences issue playbook
N
Written by Ned
Updated over 4 months ago

No sequences show up in the dropdown.

  • If the banner is showing up in the sequence selection menu follow those instructions by opening hubspot in a new tab.

  • If the banner is not showing up, ask them to refresh the page.

No tasks show up when the sequence is selected or tasks are missing.

  • Check how many tasks both email and calls are in the sequence. If this number is over 2000 then due to hubspot limiting issues we can’t bring in all the tasks.

  • Make sure the tasks are currently due in hubspot.

  • Make sure the tasks are assigned to that user in hubspot.

  • Make sure they are looking at the correct sequence in nooks and hubspot.

  • Make sure the tasks are not completed in hubspot.

  • Make sure the tasks have a valid number (we should be adding an easier way to tell if any tasks are being filtered out shortly. I will update this then).

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