There are a few reasons why a referral reward may not have been credited:
Your friend didn't use your referral link or code – Referrals are only counted when your friend signs up using your personal link or code.
Your friend hasn't funded their account – They need to deposit or transfer at least $100 / £100 into their nsave account.
Your friend hasn't made an external transfer in time – They need to complete at least one external transfer within 60 days of signing up.
Your friend hasn't completed verification – They must finish onboarding and verify their account.
Your friend already had an nsave account – Rewards are only issued for referrals of new users who have never signed up before.
You've reached the reward limit – You can earn up to $1,000 in total referral rewards.
Suspicious or duplicate activity – If any referral activity appears fraudulent or violates our fair use policy, rewards may be withheld.
Rewards are credited within 24 hours once all conditions are met. If your friend has met every condition and your reward still hasn't arrived, please contact us via in-app chat.