Sending money should feel simple, and safe. Before you add a new contact or send a payment, it’s important to make sure you know the person or business you’re paying and that their details are correct.
This step is here to protect you.
Why this matters
Once a payment is sent, it may not be possible to recover it. Scammers often try to create urgency or confusion so money is sent to the wrong person.
By taking a moment to confirm your recipient:
You reduce the risk of fraud or scams
You avoid sending money to the wrong account
You help keep your account secure
This is especially important when sending money for the first time or when someone asks you to change payment details.
Before you add a new contact, always check:
Take a few seconds to confirm the following:
✅ You know the recipient
You have met them, worked with them, or trust them
You are not being pressured to send money urgently
You are confident they are who they say they are
If something feels unusual, stop and double‑check.
✅ The details are correct
Make sure the payment details were shared with you securely and match exactly:
Full name of the person or business
Bank name
Account number / IBAN
Any other required details
Even a small mistake can send money to the wrong place.
When you send money
Before completing a transfer, you’ll be asked to confirm the recipient.
By confirming, you’re telling us that:
You know and trust the recipient
The payment details are correct
You understand the risks of sending money
This confirmation helps prevent mistakes and unauthorised payments.
If you’re unsure - stop
Do not send money if:
You feel rushed or threatened
Someone asks you to keep the payment secret
The request doesn’t make sense
The details were changed suddenly
It’s always okay to pause and check.
Our commitment to your safety
We monitor transactions and follow strict international regulations to help protect customers from fraud and financial crime.
However, only you can confirm that a recipient is known and trusted.
If you believe you may have added the wrong contact or sent money by mistake, contact our support team immediately.
Your safety comes first.
Taking a moment to check can help prevent a permanent loss of funds.