Check-in opens 30 minutes before the session starts. You'll receive a reminder by text and email.
On-site projects: check-in
The Merchant receives a 6-digit code before your arrival. Ask them for it when you arrive.
You have the code
Open the Project page → tap "Start the Session"
Enter the code → you're checked in
You don't have the code
Open the Project page → tap "Start the Session" → "I don't have the code"
Upload a photo of the storefront to confirm your presence
You're checked in
There's an issue on the site
Open the Project page → tap "Start the Session" → "I don't have the code"
Upload a photo of the storefront
Report the issue with the location
You can't make it to the session
Open the Project page → tap "Report a Problem" → select your reason
Agreed to reschedule with the Merchant → tap "Reschedule" → pick the new date
No rescheduling possible → tap "Cancel Session" → you're unassigned
After check-in — completing or reporting
Session completed without issue
Tap "Mark Session as completed" → confirm
Upload your photos and leave a review if needed
⚠️ Photos must be delivered by the end of the day.
Issue on the Merchant side (closed, refusal, staff problem)
Tap "Report a Problem"
Reschedule or cancel depending on the situation
You receive the corresponding compensation
Issue on your side (equipment, personal emergency)
Tap "Report a Problem"
Reschedule if agreed with the Merchant → tap "Reschedule" → pick a new date
No rescheduling → tap "Cancel Session"
⚠️ Don't abuse this. Late rescheduling or cancellations affect your rating.
If you miss the check-in or check-out
Missing either one puts your compensation at risk and triggers an automatic session cancellation at the end of the day — you will be unassigned, and another Creator can pick up the Project.
Situation | Consequence | What to do |
Forgot to check in | Session cancelled at the end of the day · Rating impacted | Check in later in the day — you'll need the code or a storefront photo. If neither → contact Support |
Forgot to check out | Session cancelled at the end of the day · Rating impacted | Check out later in the day |
Forgot to upload photos | Support notified · Rating impacted | Upload before midnight |
At-home projects: check-in
At-home projects have no on-site Merchant - check-in works differently.
Steps:
Open the Project page at your scheduled time.
Tap Check in.
When prompted for an on-site code, select "I don't have the code".
Upload a photo of the delivered bags or the delivery receipt to confirm delivery.
When check-in opens: 30 minutes before your scheduled session time.
⚠️ If you haven't checked in by midnight on your session day, your session will be cancelled and you'll be unassigned. This impacts your reliability score.