Creators
36 articles
Getting Started
Learn how to join OCUS as a Creator, complete your profile, upload required legal documents, and unlock access to assignments.
- What Experience and Equipment Do You NeedOcus Projects require professional-level work. Here's what you need before applying.
- What Legal Documents Do You Need to RegisterYour documents depend on your country and legal status. Find your situation below and submit everything during onboarding.
- How Your Skills Are QualifiedSkills determine which Projects you can access. Here's how the review works and what to do if a skill wasn't approved.
- How to Manage Your AccountHow to update your personal information, billing details, documents, and project preferences in your account settings.
- How to Find and Accept a ProjectAll available Projects are on the Browse tab. Here's how to find the right one and accept it.
- Why Can't I See Projects on My Map5 possible reasons. Find yours below and fix it in 2 minutes.
- How to Set Up Your Availability CalendarYour availability helps Ocus match you with relevant Projects. It's not binding — you always choose whether to accept.
- How to Register as a CreatorRegistration takes 10 minutes. Here's how to get your account approved and start receiving Projects.
- How to Manage Your Email NotificationsOcus sends two types of email notifications to help you discover projects. Here's what they are and how to control them.
- Where to Find Your Project Short IDThe Short ID is a 6-character code used by the Ocus support team to identify your Project quickly.
Before & During the Project
Project Rules & Expectations Clear rules, responsibilities, and expectations before and during each assignment.
- How to Accept and Manage a ProjectTwo types of Projects exist on Ocus. Projects are attributed based on your rating, reliability, and performance history — the higher your rating, the more Projects you see first.
- Before the Session: What You Need to KnowEverything you need to check before arriving on site. Don't skip this — it directly protects your rating.
- How to Reschedule a ProjectOnly reschedule when necessary — every reschedule is recorded and impacts your rating.
- What to Do If the Merchant Refuses the SessionThe Merchant refuses to proceed. Here's what to do depending on when the refusal happens — documenting it correctly protects your rating and your compensation.
- How to Remove Yourself from a ProjectOnly do this in exceptional circumstances. Every unassignment is recorded and impacts your rating.
- Creator No-Show PolicyNot showing up is a serious breach. Here's what it means and what happens.
- Professional Standards & ConductYour behavior on every Project directly affects your access to future opportunities. Here's what's expected.
- Misconduct & Fraud PolicyOcus operates on trust. Serious violations are investigated and can result in permanent removal from the platform.
- How to Check In and Check OutCheck-in and check-out confirm you were on site and stayed for a reasonable time. They protect your compensation if anything goes wrong on the Merchant side — refusal, closed door,…
- DoorDash "At-Home" Projects — VoucherYour food order is fully covered by a voucher. You should never pay out of pocket.
- What is a BoostA Boost is a temporary compensation increase applied to a specific Project. It is granted by the Ocus team — Creators cannot request one.
- Why Do Project Prices VaryTwo Projects with the same package can have different compensation. This is intentional — Ocus uses dynamic pricing.
- How to Use the CartYour Cart holds all the Projects you've claimed but haven't scheduled yet. You have until the deadline to schedule, report an issue, or drop the Project.
- How Your Rating WorksYour rating determines how many Projects you see and how often you're matched. Here's what drives it.
- What Is an Area CampaignArea Campaigns group Projects in the same geographic zone. Complete multiple Projects in the zone to earn progressive bonuses on top of your base compensation.
- What Is the Fast Delivery BonusEarn an extra +20% on a Project's base price - just upload your media before the deadline shown on the Project page.
- How to complete Photo+Video ProjectsBrowse, identify, and upload your video files directly in the platform - the Google Form workflow no longer applies.
- What to do if something goes wrong during an "At-home" projectHow to report a voucher or delivery issue and choose the right next step.
- How to Request a Travel Fee for a ProjectThe listed price doesn't always cover travel costs for remote Projects — here's how to request travel fees directly from your project.
- How to Handle Packaged and Barcoded ItemsThe package cannot include some specific items. Know the rules before arriving on site to avoid an incomplete delivery.
The Project is Done
Everything you need to know after completing your assignment: media upload, invoicing, payments, travel fees, and tax forms.
- How to Upload and Label Your MediaUpload before midnight on the day of the session. After that, the Project is automatically blocked, and you can no longer add media.
- How to Handle Upload IssuesSomething's blocking your upload. Here's how to fix it — act before midnight, not after.
- How Payments WorkAll payments go through Payoneer. Here's the full cycle — from completed Project to funds in your account.
- How to Update Your Billing InformationUpdate your billing details at any time from your account settings.
- How to Handle Invoicing IssuesFind your situation below and fix it.
- W-9 or 1099 Form for US-Based EntrepreneursUS-based Creators have specific tax requirements. Here's what Ocus handles and what you're responsible for.