Creators
39 articles
Getting Started
Learn how to join OCUS as a Creator, complete your profile, upload required legal documents, and unlock access to assignments.
- What Experience and Equipment Do You NeedOcus Projects require professional-level work. Here's what you need before applying.
- What Legal Documents Do You Need to RegisterYour documents depend on your country and legal status. Find your situation below and submit everything during onboarding.
- How Your Skills Are QualifiedSkills determine which Projects you can access. Here's how the review works and what to do if a skill wasn't approved.
- How to Manage Your AccountHow to update your personal information, billing details, documents, and project preferences in your account settings.
- How to Find and Accept a ProjectAll available Projects are on the Browse tab. Here's how to find the right one and accept it.
- Why Can't I See Projects on My Map5 possible reasons. Find yours below and fix it in 2 minutes.
- How to Set Up Your Availability CalendarYour availability helps Ocus match you with relevant Projects. It's not binding — you always choose whether to accept.
- How to Register as a CreatorRegistration takes 10 minutes. Here's how to get your account approved and start receiving Projects.
- How to Manage Your Email NotificationsOcus sends two types of email notifications to help you discover projects. Here's what they are and how to control them.
- Where to Find Your Project Short IDThe Short ID is a 6-character code used by the Ocus support team to identify your Project quickly.
- How to Complete a Just Eat Takeaway At-Home ProjectA credit is added to your Just Eat Takeaway account to order or pick up food from a designated Merchant. Receive or pick up your order, take the photos at…
Before & During the Project
Project Rules & Expectations Clear rules, responsibilities, and expectations before and during each assignment.
- How to Accept and Manage a ProjectTwo types of Projects exist on Ocus. Projects are attributed based on your rating, reliability, and performance history — the higher your rating, the more Projects you see first.
- Before the Session: What You Need to KnowEverything you need to check before arriving on site. Don't skip this — it directly protects your rating.
- How to Reschedule a ProjectOnly reschedule when necessary — every reschedule is recorded and impacts your Reliability score.
- What to Do If the Merchant Refuses the SessionThe Merchant refuses to proceed. Documenting it correctly protects your rating and your compensation.
- How to Remove Yourself from a ProjectOnly do this in exceptional circumstances. Every unassignment is recorded and impacts your rating.
- Creator No-Show PolicyNot showing up is a serious breach. Here's what it means and what happens.
- Professional Standards & ConductYour behavior on every Project directly affects your access to future opportunities. Here's what's expected.
- Misconduct & Fraud PolicyOcus operates on trust. Serious violations are investigated and can result in permanent removal from the platform.
- How to Check In and Check OutCheck-in and check-out confirm you were on site and stayed for a reasonable time. They protect your compensation if anything goes wrong on the Merchant side — refusal, closed door,…
- DoorDash "At-Home" Projects — VoucherYour food order is fully covered by a voucher. You should never pay out of pocket.
- What is a BoostA Boost is a temporary compensation increase applied to a specific Project. It is granted by the Ocus team — Creators cannot request one.
- Why Do Project Prices VaryTwo Projects with the same package can have different compensation. This is intentional — Ocus uses dynamic pricing.
- How to Use the CartYour Cart holds all the Projects you've claimed but haven't scheduled yet. You have until the deadline to schedule, report an issue, or drop the Project.
- What Is an Area CampaignArea Campaigns group Projects in the same geographic zone. Complete multiple Projects in the zone to earn progressive bonuses on top of your base compensation.
- What Is the Fast Delivery BonusEarn an extra +20% on a Project's base price - just upload your media before the deadline shown on the Project page.
- How to complete Photo+Video ProjectsBrowse, identify, and upload your video files directly in the platform - the Google Form workflow no longer applies.
- What to do if something goes wrong during an "At home" projectHow to report a voucher or delivery issue and choose the right next step.
- How to Request a Travel Fee for a ProjectThe listed price doesn't always cover travel costs for remote Projects — here's how to request travel fees directly from your project.
- How to Handle Packaged and Barcoded ItemsThe package cannot include some specific items. Know the rules before arriving on site to avoid an incomplete delivery.
- How to Act If the Merchant Requests More PhotosYour Project comes with a predefined package — the number and type of photos to deliver. Stick to it. A package upgrade is an exception, not a standard option.
- How to Handle a Duplicate ProjectSometimes the same project appears twice on the platform — this is a known technical issue linked to how orders are processed.
The Project is Done
Everything you need to know after completing your assignment: media upload, invoicing, payments, travel fees, and tax forms.
- How to Upload and Label Your MediaUpload before midnight on the day of the session. After that, the Project is automatically blocked, and you can no longer add media.
- How to Handle Upload IssuesSomething's blocking your upload. Here's how to fix it — act before midnight, not after.
- How Payments WorkAll payments go through Payoneer. Here's the full cycle — from completed Project to funds in your account.
- How to Update Your Billing InformationUpdate your billing details at any time from your account settings.
- How to Handle Invoicing IssuesFind your situation below and fix it.
- W-9 or 1099 Form for US-Based EntrepreneursUS-based Creators have specific tax requirements. Here's what Ocus handles and what you're responsible for.
- How Your Creator Score WorksOne overall score out of 5, built from three dimensions — each scored out of 5 — that you can directly influence.