Before & During the Project
Project Rules & Expectations Clear rules, responsibilities, and expectations before and during each assignment.
20 articles
- How to Accept and Manage a ProjectTwo types of Projects exist on Ocus. Projects are attributed based on your rating, reliability, and performance history — the higher your rating, the more Projects you see first.
- Before the Session: What You Need to KnowEverything you need to check before arriving on site. Don't skip this — it directly protects your rating.
- How to Reschedule a ProjectOnly reschedule when necessary — every reschedule is recorded and impacts your rating.
- What to Do If the Merchant Refuses the SessionThe Merchant refuses to proceed. Here's what to do depending on when the refusal happens — documenting it correctly protects your rating and your compensation.
- How to Remove Yourself from a ProjectOnly do this in exceptional circumstances. Every unassignment is recorded and impacts your rating.
- Creator No-Show PolicyNot showing up is a serious breach. Here's what it means and what happens.
- Professional Standards & ConductYour behavior on every Project directly affects your access to future opportunities. Here's what's expected.
- Misconduct & Fraud PolicyOcus operates on trust. Serious violations are investigated and can result in permanent removal from the platform.
- How to Check In and Check OutCheck-in and check-out confirm you were on site and stayed for a reasonable time. They protect your compensation if anything goes wrong on the Merchant side — refusal, closed door,…
- DoorDash "At-Home" Projects — VoucherYour food order is fully covered by a voucher. You should never pay out of pocket.
- What is a BoostA Boost is a temporary compensation increase applied to a specific Project. It is granted by the Ocus team — Creators cannot request one.
- Why Do Project Prices VaryTwo Projects with the same package can have different compensation. This is intentional — Ocus uses dynamic pricing.
- How to Use the CartYour Cart holds all the Projects you've claimed but haven't scheduled yet. You have until the deadline to schedule, report an issue, or drop the Project.
- How Your Rating WorksYour rating determines how many Projects you see and how often you're matched. Here's what drives it.
- What Is an Area CampaignArea Campaigns group Projects in the same geographic zone. Complete multiple Projects in the zone to earn progressive bonuses on top of your base compensation.
- What Is the Fast Delivery BonusEarn an extra +20% on a Project's base price - just upload your media before the deadline shown on the Project page.
- How to complete Photo+Video ProjectsBrowse, identify, and upload your video files directly in the platform - the Google Form workflow no longer applies.
- What to do if something goes wrong during an "At-home" projectHow to report a voucher or delivery issue and choose the right next step.
- How to Request a Travel Fee for a ProjectThe listed price doesn't always cover travel costs for remote Projects — here's how to request travel fees directly from your project.
- How to Handle Packaged and Barcoded ItemsThe package cannot include some specific items. Know the rules before arriving on site to avoid an incomplete delivery.