Access your Cart
Browse tab → click on the "Projects to Schedule" at the top of the screen.
If your Cart is full, a message will be displayed to warn you.
If you click on any Project in your Cart, it will take you to its page.
Scheduling deadline
Every claimed Project gets a deadline of Day +2 business days at 11:59 pm.
Example: claimed Monday → deadline Wednesday 11:59 pm. Claimed Friday → deadline Tuesday 11:59 pm.
Before the deadline, call at least 5 times and leave at least 1 voicemail or text.
No action before the deadline = automatic unassignment.
Schedule the Project
Go to the Project page → tap "Schedule Project"
Pick a date and time
Tick the checkbox confirming that the Merchant agreed
Confirm
⚠️ Only schedule a date the Merchant has agreed to. If you haven't confirmed with them first, they can dispute it — you'll be unassigned and the issue investigated.
Can't schedule? Tap "Can't Schedule Project" and select a reason
→ The merchant is unreachable
Only available on the last day of the scheduling period.
Hand over to Support → you're unassigned, Support contacts the Client
Extend scheduling window → +2 business days to keep trying
If still unreachable after the extension → it will be handed over to Support. No other option.
→ The merchant wants to be called back
In less than 15 days → pick the agreed callback date, stay assigned
In more than 15 days → hand over to Support, you're unassigned
Note: you can't plan a callback beyond 30 days after claiming the Project.
→ The merchant refused the Project
Select a sub-reason (already has visuals, not ready, doesn't want photography…) → hand over to Support. You're unassigned.
→ Wrong number
Tap "Wrong number" → hand over to Support. You're unassigned.
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