Project without a date — You schedule it
Only accept if you can schedule within 48 hours, complete within 7 days, and contact the merchant immediately.
Tap "View Details", then tap "Claim Project" → it lands in your Cart
Reveal the contact details when ready to call
Contact the Merchant right away
Once confirmed → select the agreed date in the app
If you can't confirm → select "Cannot schedule", choose a reason, and add a comment
⚠️ Cart full? Schedule an existing Project first to free up a slot.
Project with a date — Already scheduled
Only accept if you're fully available at that exact date and time. Don't accept with the intention to reschedule.
Tap "View Details"
Select one of the proposed dates
Tap "Claim Project" → you're committed
Rules to know
Reschedule — max 2 per Project. A 3rd requires Staff validation.
Unassign — your rating drops. Only do it if absolutely necessary.
No-show — no payment, rating decrease, incident recorded. Repeated no-shows = suspension.
Project limit — max 30 ongoing Projects without a scheduled date. Update your dashboard regularly.