Putting My Show On Hold |
Why hold?
You are unsure if your production will be cancelled or rescheduled. You do NOT have a new date selected for the event.
🎭Noteworthy: If your production has multiple runs, you can apply the status to change to a single event, or as many events in the same production at the same time. |
What happens if I hold?
|
What happens to tickets if I hold?
|
When I change the status to "Hold" under show details, you will get the following message:
The Hold status is intended to be a temporary measure to give you time to plan next steps for a performance that is at risk of being canceled. In hold status, online ticket sales are paused, payouts for the series are paused, and any remaining marketing and transaction emails and social media posts are unscheduled. You can contact your ticket buyers for any held performances with custom email messaging. A performance may only remain on hold for 30 days. Do you wish to continue? |
To Put Your Show on Hold:
From your main dashboard, click on Details next to the show that needs the status change.
Click on the Change Status button. It is listed under Performances on the Show Details page.
Once you click on the Change Status button, choose Hold.
You will be prompted to choose the performance(s) you wish to Hold.
You will then be prompted to notify current ticket holders. Push Proceed.
Craft your message and push Send Email.
