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Putting Your Show on Hold

Please reach out to your Account Manager and Customer Support Team for assistance.

Updated over 2 weeks ago

👟Walk Through

Putting My Show On Hold

Why hold?

You are unsure if your production will be cancelled or rescheduled. You do NOT have a new date selected for the event.

🎭Noteworthy: If your production has multiple runs, you can apply the status to change to a single event, or as many events in the same production at the same time.

What happens if I hold?

  • ticket sales are paused

  • payouts for the events are paused

  • all remaining emails and social posts are unscheduled

What happens to tickets if I hold?

  • You can notify ticket holders of the change and ask them to wait while you determine your next steps before processing refunds.

When I change the status to "Hold" under show details, you will get the following message:

The Hold status is intended to be a temporary measure to give you time to plan next steps for a performance that is at risk of being canceled. In hold status, online ticket sales are paused, payouts for the series are paused, and any remaining marketing and transaction emails and social media posts are unscheduled. You can contact your ticket buyers for any held performances with custom email messaging. A performance may only remain on hold for 30 days. Do you wish to continue?

To Put Your Show on Hold:

From your main dashboard, click on Details next to the show that needs the status change.

Click on the Change Status button. It is listed under Performances on the Show Details page.

Once you click on the Change Status button, choose Hold.

You will be prompted to choose the performance(s) you wish to Hold.

You will then be prompted to notify current ticket holders. Push Proceed.

Craft your message and push Send Email.


🎓 Recap: Putting your Show on Hold

This article walks you through pausing ticket sales and promotional activities without cancelling your event. On The Stage allows you to place individual performances—or an entire run—on hold, which temporarily halts ticket sales, pauses promotional emails and social media messaging, and pauses payouts until you're ready to resume.

🚀 Best Practices

  1. Plan contingencies in advance
    Decide ahead of time which performances may need holds, such as due to weather or venue availability, so you're ready to act quickly.

  2. Communicate clearly with your Account Manager
    Let your team know when you’re putting a show on hold so all technical and financial implications are coordinated.

  3. Temporarily pause marketing
    Putting a show on hold automatically stops promo emails and social posts—review your other channels to ensure consistency.

  4. Keep offers and ticket holders informed
    Update patrons about the hold status and any next steps—whether you'll reschedule, refund, or resume sales.

  5. Resume status in a timely manner
    Remember that some features are locked during a hold—when you're ready to proceed, resume your show promptly to reinstate full functionality.

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