Adding your venue's contact info isn't just a nice touch—it's essential! Imagine trying to host a party and forgetting to tell people where it is or how to reach you.
There may be a few reasons why you should include venue information. Patrons might want to reach you for reasons including:
Accessibility questions
Parking questions
Show specific questions
Comp ticket questions
Exchange and refund questions
🎭Noteworthy: If you do not provide contact details here, we will refer any inquiries to users on your account labeled as box office manager or producer.
Before you publish your event, you will need to add a Ticket Buyer Contact Email.
👟Walk Through
This can be found on your main Dashboard menu under Admin Settings > Org Contact Details.
🎓 Recap: Refunding a Ticket
✅ Venue contact info helps patrons get support directly from you.
📍 This information shows up on your event page, ticket confirmation, and reminder emails.
🧾 Update this from Settings > Organization Info in your dashboard.
🚀 Best Practices for Ticket Refunds
📞 Use a phone number or email monitored on show days.
📧 Create a venue-specific inbox (like boxoffice@yourtheatre.org) to keep patron messages organized.
🕒 Update your contact info before every production run to avoid confusion.