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Why Adding Venue Contact Information Is Important

It is vital that an active email address for patron communications be added to your account.

Abbey avatar
Written by Abbey
Updated over 3 months ago

Introduction: Adding your venue's contact info isn't just a nice touch—it's essential! Imagine trying to host a party and forgetting to tell people where it is or how to reach you. Awkward, right? Well, the same goes for your events. Make sure your audience can find you, ask questions, and get info they need without a hitch. It’s like handing out directions to the fun—don’t skip it!🎯🆘


If you do not provide contact details here, we will refer any inquiries to users on your account labeled as box office manager or producer.

Before you publish your event, you will need to add a Ticket Buyer Contact Email.

This email is crucial to include so your ticket buyers can get important questions answered from someone at your organization as soon as possible.

This can be found on your main Dashboard menu under Settings > Contact Details.

Some of these common inquiries from ticket buyers include:

  • Venue specific questions

  • COVID related questions

  • Accessibility questions

  • Parking questions

  • Show specific questions

  • Comp ticket questions

  • Exchange and refund questions

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