Adding your venue's contact info isn't just a nice touch—it's essential!
There may be a few reasons why you should include venue information. Patrons might want to reach you for reasons including:
Accessibility questions
Parking questions
Show specific questions
Comp ticket questions
Exchange and refund questions
Help completing their purchase
🎭Noteworthy: If you do not provide contact details here, we will refer any inquiries to users on your account labeled as box office manager or producer.
Before you publish your event, you will need to add a Ticket Buyer Contact Email.
👟Walk Through
This can be found on your main Dashboard menu under Admin Settings > Org Contact Details.
🎓 Recap: Refunding a Ticket
Venue contact info helps patrons get support directly from you.
This information shows up on your event page, ticket confirmation, and reminder emails.
Update this from Settings > Organization Info in your dashboard.