If your ticket buyer entered contact information wrong at checkout, you can update their info by following the steps below.
👟Walkthrough
Locate the order you need to update.
Click on the red Actions tab and select Manage Order.
Click on the pencil icon next to the patron information that needs to be updated.
After updating the information, click on the disk icon to save.💾
🎓Recap
If a ticket buyer entered incorrect contact information during checkout (like a misspelled name or wrong email address), you can manually update their details in On The Stage. This ensures they receive confirmation emails, event updates, and digital tickets without issue—while keeping your records clean and accurate.