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Updating Ticket Buyer Contact Information

Updated over 2 weeks ago

If your ticket buyer entered contact information wrong at checkout, you can update their info by following the steps below.

👟Walkthrough

Locate the order you need to update.

Click on the red Actions tab and select Manage Order.

Click on the pencil icon next to the patron information that needs to be updated.

After updating the information, click on the disk icon to save.💾


🎓Recap

If a ticket buyer entered incorrect contact information during checkout (like a misspelled name or wrong email address), you can manually update their details in On The Stage. This ensures they receive confirmation emails, event updates, and digital tickets without issue—while keeping your records clean and accurate.


🚀 Best Practices

  • Double-check before updating: Confirm the correction with the patron when possible to avoid typos or unwanted changes

  • Keep communication flowing: Ensure the corrected email is active so patrons receive key show info

  • Correct early: Update as soon as an error is spotted to prevent issues with ticket delivery or check-in

  • Log changes for internal tracking: Note corrections made, especially for box office teams or shared accounts

  • Use consistent formatting: For names, emails, and phone numbers, follow standard formats to maintain a clean database

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