There may be a few reasons why you might need to complete a partial refund:
A patron's party is missing one or more guests and they have requested a refund for those tickets.
A patron cannot make the show date and wants to donate the cost of their ticket to your organization.
👟Walk Through
First, find the order that needs the tickets refunded. Click on Manage.
At the bottom of the order click on Partial refunds.
Select the ticket(s) you with to refund by clicking in the box to the left of the ticket name.
Push refund and you are all set. You will get a notification at the top of the screen.
🎓 Recap:
This article explains how to process a partial refund or ticket donation on the On The Stage platform. It covers the steps to adjust a transaction when only part of the order needs to be refunded or reallocated, ensuring that changes are accurately reflected in your financial records.