Are you looking to adjust capacity or have some wiggle room for a sold out show? There are a few ways you can do that without adjusting the capacity for all your events.
If you add capacity using the Set General Admission Capacity button, this will add to capacity to ALL your events. The two methods below will show you ways to only increase capacity for one if preferred.
Example Show Dates for the Scenario:
My example show is August 1, 2024 at 9PM. And it is sold out! I want to increase capacity without increasing capacity for the September 1 date.
Add a Show Date That Begins Close to the Sold Out Date:
Add the additional show date that begins within 15 minutes of the sold out show. My sold out show above starts at 9:00PM. The mock show I am adding starts at 9:15PM.
When adding the date, you will be prompted to add a ticket type.
The system will default to making it an online ticket type. That is OK! In the next few steps we will remove it.
Next, click Add Ticket Type under Show Details. Select Walk Up, Name it General OVERFLOW and add it to the mock showtime.
Next, under Show Details, deactivate the Online Ticket type.
This now means you have overflow tickets to sell through the Box Office ONLY. They cannot be purchased online and can only be processed as walkup orders by your ticketing staff. The capacity for your other events was not changed.
Add a Mock Show Date with Dated Ticket Types:
The next option is to add a show date that could be the landing base for the overflow tickets for all your events. You can do this by naming the ticket types in this mock event after your show dates, and adding a note on your website that these tickets are NOT purchasable.
Add a show date that begins within 15 minutes of the last show date.
Add Walk Up tickets that are named on eligible overflow dates.
Add a message to your ticketing site that notates these tickets are not purchasable. Since they are walkup tickets, they can only be purchased via the box office and can be processed as backup overflow tickets.
