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Article Database
Virtual Performance Camera Setup DiagramTips and tricks for setting up your virtual recording space
Picking Your Show Type (Live, Live-Streamed, Live AND Streamed, or On Demand)
Getting to Know Your Production and Season MenusViewing Your Live, Draft, and Past Productions
Blocking or Unblocking Seats on Your Seating Chart After Publishing Your SiteYou can add and remove box office holds, accessible holds, and social distancing holds here after publishing your show.
Canceling a PerformanceThis article will help explain the process for canceling a performance.
Converting an Unused Ticket into a Ticket DonationDoes a patron have unused tickets or tickets that can't be used? Here's how to turn them into a donation and free them up for resale.
Changing Show Dates and Rescheduling a PerformanceDo you need to change your show dates or cancel a performance? Setting a new date is a good way to keep your patrons engaged with you.
Sample - Online Order Confirmation
Connecting Social Media to AyrshareFollow this two part process to set up your automated social media posts with Ayrshare
Promo Email Schedule - Visual OutlineNeed to reference your automated promo email release schedule? The image below helps to illustrate our automated releases.
DIY Settings for a Livestream ProductionFollow this simple tutorial to set up your RTMP feed.
What is CenterStream?
What Equipment is Required to Livestream My Switcher Studio or DIY Performance?
Technical Support from OTS: What to Expect
Switcher Studio Licenses
Can I Stream MTI or TRW Show Using On The Stage?
The Complete Overview of Switcher Studio
What is Switcher Studio?
How to Connect Multiple Cameras to Your Livestream
How to Livestream from Your iOS Device
Cloud Storage & Management in Switcher Studio Explained
How to Add Graphics, Text, and PreRecorded Videos to your Livestream with Switcher Studio
Selling Tickets to my Production Licensed from MTI (Music Theatre International)
Can Ticket Buyers Share Their Ticket Link to a Livestream or VOD Performance?
What is a Livestream RTMP Feed?
What Devices Can I use With Switcher Studio?Compatible with Apple iOS13 or higher products
More Information About Using Switcher Studio AppNeed more information or to contact Switcher technical support?
Uploading Videos from Google Drive to Switcher StudioHow to upload videos from to Switcher Studio using Google Drive
My Switcher Studio Site is Live. Now What?How to prepare for your livestream once your website has been published.
Have Additional Questions about OTS Studio and the Switcher Studio App?For more information or to get technical support
Livestream Performances: What's the Best Set-up?
Setting Yourself Up For Livestream Success With OTS
Adding or Editing Your Address on Google Maps
User Roles and Access LevelsLearn the functions your OTS users can access to & how to change their assigned user roles.
Adding and Removing Users in Your OTS DashboardDo you need to add or remove a user from your OTS Dashboard? Follow these quick instructions below.
Reset Your PasswordNeed help resetting your password? Here's how.
Create a Strong PasswordCreating a strong password can help prevent unauthorized access to your OTS account.
Specs and Files Type Requirements for Original and Licensed Artwork
Getting Your Switcher License from On The StageNo need to sign up for your own account! We will handle the licensing for you.
Can I Stream a Pre-Recorded Performance With Livestream?
How Do My Livestream Ticket Holders Watch My Production?
How Long Does it Take to Process Refunds?
What is a Comp ticket?A comp is a free, or complimentary, ticket
Processing Sales and Checking in Patrons In Without WiFi
Accessing the Live Check In List Offline
Printing the Live Check In List
Using the Patron Check In feature
Processing Ticket Sales in the Box Office PortalThis article will walk you thru step by step how to process a Comp Ticket
Expediting Ticket Sales and Check In On the Day Of Your Show
Getting Started with the Box Office Portal (BOP)
Reducing a Video File Below 10GBThis article will help explain how to reduce your video file to less than 10GB.
Viewing Patron Ticket Orders
Syncing Social Media Accounts with Your OTS AccountThis article will explain how to link your social media accounts to your production pages.
Changing a Live Performance to a Livestream/Video On Demand Performance
Exchanging Tickets Between Different Show Types
Changing Ticket Types for Individual Show Dates After Publishing
How Do I Turn Ticket Sales On or Off?
Changing Fee Structure After PublishingAre you needing to change the fee type after your show has been published? OTS Customer Support can help!
What Web Browsers Can I Use to Watch My Online VOD?
Extending the Dates For a VODAre you needing to extend the dates for your VOD? Here's how!
How Do I Unpublish My Site?
Copying a Previous ProductionDo you need to copy a previous production as a base to create a new one? Here's some tips & tricks how!
Can I Change My Tickets From GA to Reserved or Vice Versa?
Activating a Video on Demand (VOD)This article will show you how to activate your VOD ticket.
Adding and Processing a DonationProcessing donations via the Box Office Portal is fast and simple! Follow the steps listed below.
Removing a Livestream From a Hybrid PerformanceDrafting a show with an in person audience and a livestream, but no longer want to offer one of those viewing methods? That is an easy fix!
Fixing Off-Center LogosIf your logo appears to be off-center, this could be why.
Uploading my VODThis quick article will walk you thru when & how to upload your VOD file.
Google Map Address Location Is WrongIs your map or address on your org site wrong? Here's how to fix it!
Receiving Donated FundsThese will be in your settlement!
Watching My Livestream of VOD on a Smart TV
What Device Do I Need to Watch My VOD?
Can I Change the Email Address on My VOD Order?
How Many Times Can I Watch the VOD?
Can I Download my VOD to a Viewing Device?
Adding, Editing, and Limiting Ticket Types After Publishing
How to Connect Multiple Cameras to Your Livestream - Switcher Studio Tutorial
How to Livestream from Your iOS Device - Switcher Studio Tutorial
How to Set-Up Multviews in Switcher Studio - Switcher Studio Tutorial
Switcher Studio's 30 Second Tutorial - Adding Cameras
Switcher Studio's 30 Second Tutorial - Adding Graphics From Camera Roll
Switcher Studio 30-Second Tutorial - Camera Controls
Switcher Studio 30-Second Tutorial - Adding Lower Thirds
Switcher Studio 30-Second Tutorial - Multi-View Effects
Quick Tutorial | iOS Screen Sharing
Switcher Studio | Adding Video Files From Dropbox
Quick Tutorial | Inserting Assets From Google Drive
Quick Tutorial | Using the Switcher Studio Dashboard
Quick Tutorial | Connecting An iOS Device To Ethernet
Quick Tutorials | Adjusting WiFi Camera Communication
Quick Tutorial | Checking The Battery, Storage, And Stream Resolution
Quick Tutorials | Mute Audio In Switcher Studio
Switcher Studio Video Tutorial-Resizing Your Assets
Quick Tutorials | Record-Only Mode Switcher Studio
How to Fix Home WiFi and Router Issues - Switcher Studio
EASY Lighting Set-Ups - Make Your Video STAND OUT | Switcher Studio App
🎦 Multicamera Live Video Set-Up | Switcher Studio, Livestreaming App
Switcher Livestreaming Checklist - Day of ShowSwitcher Studio's Livestreaming Checklist
Switcher Tips and TricksHere are some tips to make sure your Switcher show runs smoothly and as efficiently as possible.
Customizing Colors On Your Show SiteThe following article will walk you through what colors change where when you are designing your show website.
Scheduled Social Media PostsYour OTS plan comes with a wide array of tools for your social media promoting needs, including automated 5 automated posts!
File Size for VODListed are the file sizes allowable for your Video On Demand
Can I Sell Add-Ons with Graphics for a Wizard of Oz Production with Concord Theatricals?
Order Confirmation MessagesA great place to add show information information, preview videos, and thank you notes to your patrons is in the Order Confirmation Message.
Ticketing and Credit Card Fees When I Refund a Patron's Ticket
Can My Site Be In English and Spanish?Looking to make your OTS site bilingual?
OTS Fulfilled Add-Ons Graphics Info & SizingShipped Add-Ons include t-shirts, sweatshirts, posters, mugs, tote bags, and waterbottles sourced from our vendor.
Viewing Seating Chart with Sales and Patron Data
Online Ticket Prices vs. Walk Up Ticket Prices
Adding Donations to an OrderAdding this language to your donation pages should help assist with the checkout process.
Walk Up Ticketing Pricing and Fees
Testing Your Switcher Studio LivestreamHere are the steps to check your livestream connection in our online viewer, CenterStream.
Need to Switch to a Virtual Production?No need to rebuild! You can now add a livestream to an existing performance!
Making an Online Donation
How to Watch a Livestream
Formatting Recommendations for the Best VOD Viewing ExperienceFollow these settings for your Video On Demand videos.
Removing A Livestream from a Hybrid SiteThis article will walk you through the steps you need to follow to remove a livestream
Changing the Time Zone For a Show?Performance times will show up in the time zone based where your organization is located.
Changing Ticket Fee Structure Before PublishingHaven't published yet? Changing the fee structure is easy!
Converting a .mov File to an .mp4Follow this link to convert a .mov file to a .mp4 file
Purchasing Tickets
Livestream Only Showing a Black Screen
Quality of Your Livestream Video in Switcher Studio Not Very Good?How to troubleshoot Switcher Studio video quality
RECAPTCHA IssuesAre you being asked to fill in the RECAPTCHA image but do not see it? This article will help you figure out what is wrong.
Changing Background ArtCustomer Support can change your background artwork if it's in our gallery!
Internal Server Error When Trying to Reset Your PasswordLet's walk you through how to fix that!
Can I Geofence My Performance?
Patron Donation Confirmation Email
Setting Up Will CallOTS only offers paperless ticketing; There are no physical tickets to be picked up. You only need 2 lines: Check In and Box Office Sales.
Customizable Website Text Editor FeatureOur new Text Editor makes adding text to your home page and header simple!
Processing Group Sales for Reserved EventsHave a larger order you need to process? Use the Box Office Portal for an easy way to get it done quickly.
Processing Group Sales for Reserved Events in the Box Office PortalHave a larger order you need to process? Use the Box Office Portal to get it done easily.
Putting Your Show on HoldPlease reach out to your Account Manager and Customer Support Team for assistance.
Purchasing ADA Accessible TicketsThis article will show you how to purchase tickets ADA accessible seating.
Solo Virtual Recording Tips and TricksHow to make your video look its best!
Setting Up a SubscriptionThis article will help you get started building your subscription package.
Who Made an Anonymous Donation?Yes, you do have access to this information.
Releasing Reserved SeatsIf you reserved tickets for someone but they are no longer attending an event, you can easily release them and open them up back for sale.
Getting Started with Stripe ConnectStripe Connect is now available to all On The Stage clients. Learn more about the benefits by following the steps below!
How to Change Your Show Status: Holding, Rescheduling, or Canceling Your PerformanceDo you need to change or cancel a performance? OTS can help!
Setting Up Subscription PresalesDid you know you can sell subscription packages before single tickets go on sale?
Accessing Patron Refund Information in Stripe Connect
Processing Mass Refunds and Converting Mass Tickets to DonationsDo you have a large group of refunds that needs to happen? Reach out to CS or your AM.
Digital and Print Marketing PackagesHow to access your digital and print packages to download your marketing materials
Ticket Purchase ErrorTicketing and Box Office
Customer Support Hours and How To Reach The TeamNeed email or chat support? Here's how to get it!
Dashboard Revenue Information
Revisiting Your Past Conversations with Customer SupportNeed to reference a conversation you had with Customer Support? Learn how here!
Showgram - The Program GeneratorCreate a digital and/or print copy of your production's program with this exciting new feature!
Adjusting General Admission Seating Capacity
Reserving Tickets to Be Picked at the Box OfficeLearn how to hold seats that will be picked up at the venue; this is for reserved to be paid orders and complimentary ticket orders.
Fundraiser Promo Email and Social Media ScheduleLearn how the On The Stage platform sends automatic email marketing and social media postings about your fundraisers to your contacts.
Closed Show Showing Up As Live
Checking my Firewall Settings
Tax Deduction Receipt InformationThis feature enables tax information for the organization to automatically appear in their patron receipts when applicable.
Showgram image size - About Page and Ads or Custom PagesDPI information to utilize the OTS Showgram Ad feature
Having a Custom Seating Chart Built by OTSHow long does it take to get a custom seating chart built?
Customizing a Single Performance DateTips on how to navigate around the date range requirement for single performance productions
Virtual Production TypesSwitcher Studio, DIY, Video on Demand? You can even combine these with live productions.
Setting Venue Capacity and Virtual CapacityThis quick guide will show you how to setup both virtual and in-person venue capacity.
Removing the Hold Status From Your PerformanceThis article will cover the process of reversing a hold placed on a show by the organization.
Transferring Tickets to Another PatronYou can transfer tickets from an existing order to a new patron; this is a great option for large groups arriving separately.
Why Adding Venue Contact Information Is ImportantIt is vital that an active email address for patron communications be added to your account.
Updating Ticket Buyer Contact InformationIf your ticket buyer entered contact information wrong at checkout, you can update their info by following the steps below.
Editing Colors on Fundraising Campaign Pages
Editing Donation Denominations On Your Show SiteThis article will walk you through the donation options on your production site.
Cropping an ImageThis article will walk you through the process of utilizing the crop feature to edit an image
Changing Your Event NameStep by step instructions to edit your production or event name on your show site after it has been published.
Adding an Event Message to a Single Performance After PublishingLearn how to add an optional message to an individual performance date. You can do this after publishing your event.
Copying Show Elements - Cast, Creative, and About PagesWhen creating a new production, you can now copy cast member, creative team, and organization information to your new show page.
Fundraising Campaigns for Targeted vs General SupportYou can
Optional Ticketing Page MessagesThis article will walk you though how to add optional ticket buyer messages on the ticket page by each show date.
Sales Tax OverviewThis article will walk you thru how to add Sales Tax if it's required for your event.
🎦 Setting Up a Hybrid Show Site and Adding VOD - Video Tutorial
Selling Season SubscriptionsIn our newest Box Office Portal release, you can add on a subscription to any walk up ticket sale.
Looking Up OrdersIn our newest release you will be able to search and lookup details from any order while using the Box Office Portal.
Building Your Event Registration PageNeed to register participants for camp? This article will walk you through the steps on how to set up a registration page.
Adding a Livestream to an Existing Live EventHave a live production and now want to add a livestream? You can do this in just a few simple steps.
Can I Add Tabs to My Show Site Toolbar?
Changing the Main Image on the Fundraising Dashboard
Welcome to the Box Office Portal!Elevate your patron experience and streamline the arrival process, while delighting your Box Office team with an all-in-one tool.
Tracking Donations Made On the Donations Page of a FundraiserThis Q&A will help better explain how to track donations made to your organization.
Processing a Reserved Ticket OrderNeed to take payment for a reserved ticket using the Box Office Portal or process a reserved comp ticket? Here's how to do it.
Applying an Existing Chart to Your New EventIt's quite simple!
Accessing Seating Charts From Your DashboardNeed help finding your seating charts? Follow these steps!
Creating a Seating Chart With Prices That Vary By Location (Section Seating and Tables)
Reserved Seating or General Admission?If you are having trouble deciding what kind of tickets you would like for your event, read this article!
Deleting a Seating Chart
Opening or Copying a Seating Chart
Customizing Your Seating ChartWhat you can do on the first page of the seating chart builder.
Editing Seating Chart Sections
Creating a New Section in the Seating ChartThis article will walk you through how to create a new section on your seating chart.
Editing Seating Chart Stage Size SettingsIncrease or decrease the size of your stage on the seating chart
Adding Text, Circles & Rectangles to Your Seating ChartNeed to add text to distinguish a section, or an aisle, or wall? Learn how to here!
Editing Individual Rows of Your Seating ChartEverything you need to know about adjusting seat spacing, seat curvature, and nudging your seats!
Adding and Removing Seats from a Row on a Seating ChartYou can add and remove seats from a single row with just a few clicks!
Moving a Row in the Seating Chart
Overview of Individual Seat Settings in the Seating ChartWhat can I do when I click on a single seat?
Adding Box Office Holds to a Seating ChartLearn how to indicate what seats are wheelchair accessible seats, block seats, and add box office holds on your seating map.
Changing Ticket Pricing to Location Based Seating PricingChanging to location-based seating pricing is possible only if you have not published your show.
Deleting a Single Seat from a Seating Chart
Setting Up a Program Ad PageSelling ads in your Showgram? Here's how to make the final page look its best
I Can't View My Whole Seating Chart in Design Mode.Do you have a large seating chart? You might need to adjust your settings to be able to view the whole thing while you're editing
Curving an Entire Section on Your Seating ChartLearn how to add a curve to an entire section of your seating chart.
Printing Showgram by Printer TypeHow to print Showgram in booklet form on your printer. Don't see your printer type on here? Reach out to CS and we will add it!
I Can't See All My Tickets in the CartAre you using Safari? We know there's an issue
Increasing and Decreasing Space Between Seats on Your Seating Chart
Adding or Removing a Curve from an Individual Row on Your Seating Chart
Nudging (Slightly Moving) a Row Left or Right on Your Seating Chart
Adjusting Row Sequence (Seat Numbers) on Your Seating Chart
Setting Up Your Stripe Account
My Merchandise Arrived Damaged! What do I do?Is something wrong with your order? Let us know so we can help.
Can I Record My Livestream with Switcher Studio?Yes! It's possible with some simple settings.
🎦 How to Purchase Tickets on a Mobile Phone - Video TutorialHere's how to quickly and easily buy a ticket!
View How Many Subscription Tickets a Patron Has Redeemed or Has Yet to RedeemNeed to know how many tickets a patron has left in their subscription? Here's how to do it.
Using the Box Office Portal to Get Subscription Information and Sell and Redeem Patron Tickets
Rotating Seats on Your Seating Chart
Promoting Your Page with QR CodesEmpower & Platinum Clients can access QR codes throughout the dashboard making it easier than ever to spread the word about your production!
Refunding a TicketDo you need to refund a ticket? This article will walk you through the process and let you know why you might need to process one.
Changing Image Size for Add-Ons and OTS Fulfilled MerchandiseNeed to know how to resize an image? You can do that on a Mac or PC.
How To Reserve & Process Group SalesThis article will walk you thru how to reserve and process tickets for larger group sales for your General Admission or Reserved Show.
What Can The Ticket Widget Do For My Organization?We are glad you asked! One thing it can do? Increase ticket purchases by OVER 10%!
What Does Whitelisting Mean?
Where Do I Embed My Ticket Widget?
Inline Ticket WidgetInline widgets embed directly onto the body of your website and display all widget content as users scrolls.
What Events Can My Ticket Widget Display?After you select your Widget type, you will be able to create the code for the content it will display. There are so many options!
Adding and Removing Users Within Parent and Child OrganizationsLearn how to setup users for organizations with multiple box offices; we refer to this as the parent and child organization structure.
Customizing Your Show Site - Design and URLLearn about adding artwork and custom URLs here!
Hiding Your Organization Name in the Header
Customizing Your Show Site - Tickets PageThis is a great place to provide your patrons with day of show information.
Customizing Your Show Site - Donate PageLearn about your donations page here!
Customizing Your Show Site - About PageTell your patrons all ABOUT your production and organization here!
Customizing Your Show Site - Cast PageHow to add cast members to your show site!
Customizing Your Show Site - Creative PageGive your Creative Team a shout out here!
Daylight Saving Time - Issue with 2:00PM ShowsAre you having issues creating a 2PM shows in March?
Processing GA Group Sales in the Box Office Portal
Widget Functionality OverviewLearn what you can and cannot customize using the Ticket Widget.
Turning Off Recurring DonationsThis can easily be done from your Fundraising Dashboard!
Purchasing a Credit Card ReaderYes! There are a few important things you need to know.
Connecting Your Credit Card Reader to your OTS Dashboard
Taking Payment with the Credit Card ReaderAfter your reader is all set up and ready to go, you can start taking payments!
What Things Can and Cannot Be Changed After Publishing?This table will show you the changes you can make on your website and seating chart after publishing.
Best Practices for Cancellations
Changing My Show Status: Holding vs. Rescheduling vs. CancelingThis article will help you decide if you want to hold, reschedule, or cancel your event.
Types of Fundraising CampaignsLearn about the type of fundraiser templates we have available.
What is a Livestream?
Types of Livestream Performances: Switcher Studio or DIYVirtual Performance, Studio Performance, or DIY
Tracking OTS Fulfilled Add-Ons (Merchandise)
Ticketing and Fundraising Suite Pricing and OTS Fees
When Do I Get Money From My Fundraiser?
Fundraising Suite FAQ'sHave questions about setting up your fundraising campaign? Check here for answers.
Adding Extra GA Capacity to a Single Event
Setting up your BBPOS-WisePOS credit card reader before connecting to the dashboardUsing your BBPOS-WisePOS credit card reader for the first time? This is how to set it up.
Processing a Partial Refund or Ticket Donation
Creating a New Seating Chart
Processing Subscriptions and Selecting Seats in the Box Office Portal
Event Registration BenefitsLearn how the OTS Event Registration feature can benefit your org.
What is the OTS Event Registration Feature?
Adding Event Registration Forms
Key Difference Between Setting Up Registration and Events
Concurrent Event Start Times
How do I make my site pages accessible? (ADA Friendly)
Using RTMP Reconnect in Switcher StudioWi-fi glitch during a livestream? Need to reconnect? Check out this article.
Moving A Section On Your Seating Chart
Adjusting Ticket Prices After Publishing
Financial FAQs
Changing My Show Venue Before and After Publishing
Your Livestream Confirmation Email
Increasing or Decreasing Space Between Seats on Your Seating Chart - Video Tutorial
Customizing Your Show Site - Video Tutorial
Removing a Team Member from a Fundraising Campaign
QR Codes on the Day of Your Event: Promoting With Posters and Flyers
Integrations Hub (Platinum Plan)Send your patron's info on your OTS site to your Google Analytics and Facebook properties. View their journey from discovery to checkout!
Zero Dollar Ticket and Comp Ticket FeesHere's the difference between zero dollar tickets and comps and the fees for each type.
OTS Fees for CompsNot sure whether to create a promo code for Zero Dollar Tickets or Comps? Here's the difference.
Fundraising Reports
Custom Confirmation Emails
Deleting a Contact
How to Redeem Your Subscription TicketsThis aritcle will walk you through how to redeem tickets after you purchase your subscription.
Bulk Importing Contacts with Custom Fields (Platinum Plan) - Video Tutorial
Ensuring Your Promo Emails and Social Media Posts Fire - Empower and Platinum can control these now. Keeping this in case it's needed
Specifying Production and Performances In Your Widget
Toggle Delete Seat Mode
Custom Fees - Platinum PlanYou can add additional fees for things such as a venue cleaning fee or additional processing fees.
Box Office Portal ReservationsA Box Office Reservation is a “Hold” placed on a ticket(s) that the patron has yet to pay for.
Troubleshooting a BBPOS Credit Card Reader from StripeHaving an issue setting up your credit card reader? Stripe has some tips to make it work.
Building Tables and Seats On Your StageHosting a dinner theater? Have VIP stage seating? This article will show you the proper way to build it.
Resizing Your Images for Designs and Shipped Add-OnsIf you need to resize your images, you can easily do so with a few simple clicks.
Customing Your Show Site - Home Page
Adding Closed Captions to your VODWant to add closed captions to your video on demand (VOD)? Here's what you need to do.
Creating Add-Ons
Add-Ons Management Table and Editing Variants
OTS - Fulfilled Merchandise
Receiving OTS Fulfilled Add-Ons in the MailWe know you are excited to get your items! Here's how you can pick them up and redeem them.
How to Disable Add-Ons in Past PerformancesHave old merch showing up on your current show site? This article will walk you through how to remove it.
Offers
Mailchimp Integration
Surveys
Processing Comp Tickets in the Box Office Portal
Widget Update Release on February 29, 2024
Printing Physical Tickets (Hard Tickets)Interested in printing tickets for your event? Learn how here! 🖨🎟
Sell Until TimeSet a time to automatically stop online sales for your event.
Marketing URL Redirect
Creating a Redirect from an Old SiteDid you rebuild your show site but want to reuse the same custom URL?
Redeeming Add-Ons at the Venue
How does sales tax apply to ticket and order totals?
Rescheduling Promo Emails and Social Media Posts on the Promote PageWant to update your scheduled promo emails or social media posts? Check out the Promote Tab
Performance Metrics for Promo Emails and Social MediaWe've got tools to help you track the success of your email and social media campaigns!
How to Customize Promo Emails - Platinum PlanPlatinum Plan customers can now customize your promo emails!
Processing a Refund After a Show Has Closed
Testing Your DIY Livestream
Add-Ons and Merchandise Creation and Management
Pre-Show, Post-Show and Revenue Driving Emails
Allowing Pop-Ups for OTS in an internet browserYou'll need to set
Filtered Booking Flows for a Specific Events - DRAFT