Find answers to some common OTS questions listed below here!
For specific financial questions regarding your account, please reach out to your account manager.
Platform Questions:
How much does it cost to use the On The Stage Platform?
Can I use On The Stage to market and promote non-theatrical events?
What does On The Stage do with my money during production?
Why does On The Stage require a signed W9 form?
Can I link my OTS site to social media?
Can I use my own graphics and show art and merchandise?
I already have a website. Can I still use OTS for ticketing?
Can patrons opt out of email blasts?
Current Customer Questions:
When will my organization receive its funds?
Is support available the night-of my performances?
How long does it take to receive a response from Customer Support?
Patron/Ticket Buyer Questions:
Can I get my confirmation email resent to me?
Can I Get a Refund or Exchange my tickets?
Is the location accessible for ADA?
What is the age for senior discounts?
Are there discounts available for tickets?
🎭Noteworthy: For specific financial questions regarding your account, please reach out to your account manager.