Here are some of our recommended best practices for LocalMessages that will help enhance how you use this platform and improve your communication with your customers.
Message Templates
Creating your own personalized message templates will not only save you time but make sure that your business has a unified and consistent voice. Make sure you keep messages short and to the point. You don't want to spam your customers as this will increase your unsubscribe rate. This will also negatively impact your deliverability rate. Click here to learn more.
Scheduling messages
The ability to schedule messages is great for appointment reminders and review requests. It means you can breathe a little easier and let LocalMessages do the reminding for you! Click here to learn how to schedule messages.
Autoresponder
If you have strict business hours and aren't contactable outside of them, we recommend that you set up an Autoresponder that will reply with an SMS (you will choose what the SMS says) to any customer that tries to contact you outside of business hours. Click here for a guide on setting up your autoresponder.
Organizing messages
If you have more than one person that will be managing LocalMessages and replying to customers, we recommend that you use our assigning feature, which allows you to filter the messages depending on who will answer them. It keeps your platform decluttered and makes it easier to navigate around. Click here to learn more about assigning messages.
Response time
It's important to stay on top of your messages and have someone monitor them daily. It shows that you're actively engaged with your customers and really care about them. You don't want to let precious business slip through your fingers because you replied the next day and the customer went elsewhere. Our easy-to-use dashboard means that you can access LocalMessages from your laptop, phone and tablet quickly and efficiently, allowing you to see all new incoming messages and reply to them instantly.
Bulk Message
If you have a promotion or an update that you want to send out to a lot of your contacts, you can do so in LocalContacts to send a bulk text message. This feature allows you to easily connect with multiple clients with a custom message in a short period of time. Click here to learn more.
LocalMessages Widget
Allow prospective and current customers easily get in contact with you through the LocalMessages Widget on your website. With the pop-up widget on your website, customers find this an easy option to get questions answered and ask for quotes. Learn how to set up with LocalMessages widget here.