Setting Up Your Autoresponder
Log in to Your OneLocal Dashboard
Access your dashboard here
Navigate to Autoresponder Settings
Go to Settings, select LocalMessages, and then click on Autoresponder
Set Your Business Hours
In the autoresponder editor, schedule your business hours. This allows you to customize your response during and after business hoursUse the autoresponder sparingly during business hours to encourage real-time responses. Direct replies are more likely to convert customers
For after-hours inquiries, autoresponders ensure customers know their messages have been received
Add Time Slots for Breaks or Weekends
Use the time slot feature to account for midday breaks or weekend availability
Autoresponder Message Options
You can customize responses for various types of inquiries:
During Business Hours
Missed Call Auto-Response
Automatically follow up when a caller hangs up without leaving a message. Use this to apologize for missing the call and reassure them you'll respond promptly
Incoming SMS Auto-Response
Send a quick message in response to texts received directly at your OneLocal phone number. Use this sparingly for existing clients, as personalized replies are preferred
Widget Auto-Response
Reply to inquiries received via the LocalMessages widget on your website. These are often new leads, so quick follow-up is key to converting them into customers
💡 Tip: Turn Auto-Response on or off easily by clicking the trash can icon next to the message. Saved messages can be restored anytime
After Business Hours
The same options apply after business hours, but the tone should reflect that replies will occur the next business day. Example:
"Thank you for reaching out! Our team is currently out of the office but will respond as soon as possible during business hours tomorrow morning."
If you have further questions, reach out to our OneLocal support team through the orange chat bubble in the bottom right corner of your screen. We're here to help!