It's great to let your customers know when you're available, if you plan on being out of office or providing customers with updated business information. Here's how to set your autoresponder to keep your customers in the loop.
2. Under 'Settings', select 'LocalMessages' and 'Autoresponder'.
3. Once in the autoresponder editor you can set your schedule for your business hours. This will allow you to control what will be said during business hours, and afterward. We recommend using the autoresponder for after business hours and minimally if possible during business hours. You will convert more clients by responding directly during business hours if you are able!
4. You can also utilize timeslots to make space for breaks during the day, or during weekend hours.
Once these hours are set, you can control what happens for incoming messages from various sources.
Below you will see options for during Business Hours.
You'll notice there are multiple options listed for Auto-Response.
Missed call Auto-Response: This is used to send a follow-up message when an incoming call reaches LocalResponse and the caller hangs up instead of choosing a menu option. This message should be apologetic for missing the call and ensure the prospect knows their message will be responded to promptly. For more information about incoming calls to LocalResponse click here.
Incoming SMS Auto-Response: This is used to send a follow-up message to an incoming text message sent directly to your OneLocal phone number. This is likely an existing client who has been in contact with you previously. This should be used sparingly as these loyal customers will be pleased by a quick custom response.
Tip* You can easily turn off the Auto-Response by selecting the 'trash can' icon to the right. You can easily turn it back on and your message will be saved from before.
Widget Auto-Response: This is used to send a follow-up message from an inquiry that came from your LocalMessages website widget on your LocalSite. These are often new inquiries from prospects who found your website through Google or other search engines. Be sure to follow up with them quickly!
Tip* You can also have additional Auto-Response messages set up via Keywords like "Appt", "Referral", "Quote" and more. Ask your dedicated Marketing Specialist about setting up these additional Auto-Responses.
Outside of Business Hours Auto-Response
The same 3 options above apply here, but these are messages outside of business hours and the prospect will likely wait longer for your reply. We want them to feel as though their inquiry has been received and is top priority tomorrow morning. You should aim to schedule a few minutes first thing in the morning to reply to inquiries, whether from the OneLocal Dashboard or OneLocal Mobile App. Here are some examples below.
Have any further questions! Please reach out to our support team using the chat feature in the bottom right corner of your screen. We're happy to help.
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Want to find out more information about adding the widget to your website? Take a look here.