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How to set your LocalMessages Autoresponder
How to set your LocalMessages Autoresponder

An autoresponder is a great tool to let your customers know when you're unavailable or to provide updated business information. Here's how you can set up your LocalMessages autoresponder to ensure customers stay informed and engaged.

Rocio Fischetti avatar
Written by Rocio Fischetti
Updated over 3 weeks ago

Setting Up Your Autoresponder

  1. Log in to Your OneLocal Dashboard
    Access your dashboard here
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  2. Navigate to Autoresponder Settings
    Go to Settings, select LocalMessages, and then click on Autoresponder

  3. Set Your Business Hours
    In the autoresponder editor, schedule your business hours. This allows you to customize your response during and after business hours

    • Use the autoresponder sparingly during business hours to encourage real-time responses. Direct replies are more likely to convert customers

    • For after-hours inquiries, autoresponders ensure customers know their messages have been received

  4. Add Time Slots for Breaks or Weekends
    Use the time slot feature to account for midday breaks or weekend availability


Autoresponder Message Options

You can customize responses for various types of inquiries:
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During Business Hours

  • Missed Call Auto-Response
    Automatically follow up when a caller hangs up without leaving a message. Use this to apologize for missing the call and reassure them you'll respond promptly
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  • Incoming SMS Auto-Response
    Send a quick message in response to texts received directly at your OneLocal phone number. Use this sparingly for existing clients, as personalized replies are preferred
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  • Widget Auto-Response
    Reply to inquiries received via the LocalMessages widget on your website. These are often new leads, so quick follow-up is key to converting them into customers

πŸ’‘ Tip: Turn Auto-Response on or off easily by clicking the trash can icon next to the message. Saved messages can be restored anytime
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After Business Hours

The same options apply after business hours, but the tone should reflect that replies will occur the next business day. Example:

"Thank you for reaching out! Our team is currently out of the office but will respond as soon as possible during business hours tomorrow morning."


If you have further questions, reach out to our OneLocal support team through the orange chat bubble in the bottom right corner of your screen. We're here to help!

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