You can set up an autoresponder through LocalMessages to match your business hours or vacation time. This feature ensures that your customers receive timely responses, even when you're not available. It allows you to make sure your customers aren't left hanging and have the information they need to reach out to you effectively.
Follow the steps below to set up your autoresponder:
Login to your OneLocal dashboard here
Click "Settings" located on the left-hand side of the dashboard.
3. Click "LocalMessages".
4. Click "Autoresponder".
5. Change your "Status" to "Schedule".
6. Customize the "Auto-Response Message" to suit your needs. For example: " Hi there, we are currently unavailable, and will respond to your message as soon as possible. Our business hours are Mon-Fri, 9-5 pm."
7. Set the "Open Hours" to reflect your business hours or the time you will be unavailable. You can use the "+ Add Hour" function to specify special hours.
8. Once you've finished, simply click the "Save" button in the top right-hand corner of the screen - and you're done!
Final Tips:
Be Clear and Concise: Make sure your auto-response message is clear and provides essential information, such as when you will be available again.
Regular Updates: Review and update your auto-response message and open hours regularly to reflect any changes in your availability or business hours.
Personal Touch: Adding a personal touch to your message can make your customers feel connected to your business.
By following these tips and the steps outlined, you can maintain excellent customer communication even when you are not available.
Disclaimer: This article refers to offerings available through the OneLocal platform and should not be confused with OneSite, our AI-generated website solution. For information specific to OneSite, please visit onelocal.com/onesite.