If you are a small to medium-sized business owner who is on a successful trajectory, you may have noticed that as your business is growing, so is your volume of customer inquiries. This may start leaving you with less and less time to dedicate to responding to your customers. Or, of course, this may also leave you torn between how much time you can allot to addressing your customers and to performing your actual craft or service.
Fortunately, there are many solutions in this day and age that can help you automate your responses to phone calls or messages from curious customers. This means that if you are busy with other operations, out of office or away on vacation, you can still configure proper response mediums to ensure that your customers aren't left hanging and that they are kept up-to-date on any important updates regarding your business, even if you can't respond right away.
Here are some recommendations from our team to help you improve your response time when dealing with a large volume of customers:
Try our LocalMessages Autoresponder: You can set up an autoresponder in LocalMessages that will make sure your customers aren’t ignored and give them the right information needed to reach you successfully. Click here to read more.
Try sending LocalMessages messages in bulk via LocalContacts: You can send messages to all of your customers to inform them about any promotions or business updates all at once! Click here to read more.
Set an automated review reminder on LocalReviews: If you have requested a review from your clients, this helps remind them to give you feedback without you having to take the time to send out another request. Click here to read more.
Configure an autoresponder in your email settings whenever you know you’ll be out of office or on holiday. That way, your customers can be alerted if you aren’t available and can get a heads up that you’ll get back to them at your earliest convenience.
Make sure you always keep your voicemail updated to reflect any changes or business updates that your customers will need to know. Use this to also let your customers know when you’ll be out of office, on holiday or undergoing any important changes that might make answering the phone difficult.
We hope that these tips will make your customer response rate easier as your growth ramps up! Always feel free to contact our team if you have any further questions for us.
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