Overview
Before you can connect Devyce to OneUp, you'll need an Organization ID and API Key from the Devyce team.
These credentials are used to securely connect your Devyce account to OneUp.
🔒 You'll need to contact Devyce to obtain these details.
Request your credentials
Contact Devyce support or your Devyce Account Manager and request the following:
Organization ID
API Key
Once Devyce has provided these details, you'll be able to use them to connect your account to OneUp.
💡 Keep a copy of these credentials somewhere secure. You'll need them if you ever need to reconnect your Devyce integration in the future.
What next?
Choose the option that applies to you:
If you're onboarding with an Implementation Engineer, send them the details and they'll complete the setup for you.
If you're using our self-serve setup flow, return to OneUp and enter the details when prompted.
If you're reconnecting an existing integration, follow the steps below.
Reconnecting Devyce
In OneUp, click the Settings icon next to your profile picture and select Platform Settings.
Select Integrations in the left-hand menu.
Find Devyce and click the 🔒 icon.
Enter the Organization ID and API Key provided by Devyce.
Click Connect.
Check the connection
Once connected:
The integration status will show as Authenticated.
Data will begin syncing into OneUp.
Your users, activity and performance data will start appearing throughout the platform.
Troubleshooting
I haven't received my credentials
Check the status of your Devyce support request. If Devyce has confirmed the credentials have been created but you haven't received them, follow up with their support team.
My connection failed
Double-check that the Organization ID and API Key have been copied exactly as provided by Devyce.
I've lost my API Key
Contact Devyce support and request a new API Key. Once received, reconnect the integration using the new credentials.
My data isn't appearing in OneUp
The initial sync can take some time to complete. If the integration shows as connected but no data has appeared after 24 hours, contact our Support team.