This guide is only for customers using 8x8 ContactNow.
Most OneUp customers use our 8x8 CSV integration instead. If your contract, onboarding documentation or Implementation Engineer hasn't specifically referred to 8x8 ContactNow, follow the 8x8 CSV integration guide rather than this article.
Overview
Before you can connect 8x8 ContactNow to OneUp, you'll need a username and password from the 8x8 ContactNow team.
These credentials are used to securely connect your 8x8 ContactNow account to OneUp.
🔒 You'll need to contact 8x8 ContactNow to obtain these details.
Request your credentials
Contact 8x8 ContactNow support or your 8x8 ContactNow Account Manager and request API credentials for your OneUp integration.
You'll need:
Username
Password
Once 8x8 ContactNow has provided these details, you'll be able to use them to connect your account to OneUp.
💡 Keep a copy of these credentials somewhere secure. You'll need them if you ever need to reconnect your 8x8 ContactNow integration in the future.
What next?
Choose the option that applies to you:
If you're onboarding with an Implementation Engineer, send them the details and they'll complete the setup for you.
If you're using our self-serve setup flow, return to OneUp and enter the details when prompted.
If you're reconnecting an existing integration, follow the steps below.
Reconnecting 8x8 ContactNow
In OneUp, click the Settings icon next to your profile picture and select Platform Settings.
Select Integrations in the left-hand menu.
Find 8x8 ContactNow and click the 🔒 icon.
Enter the API account username and password provided by 8x8 ContactNow.
Click Connect.
Check the connection
Once connected:
The integration status will show as Authenticated.
Data will begin syncing into OneUp.
Your users, activity and performance data will start appearing throughout the platform.
Troubleshooting
I haven't received my credentials
Check the status of your 8x8 ContactNow support request. If 8x8 ContactNow has confirmed the credentials have been created but you haven't received them, follow up with their support team or Account Manager.
My connection failed
Double-check that the username and password have been copied exactly as provided by 8x8 ContactNow.
I've lost my credentials
Contact 8x8 ContactNow support and request a copy of the credentials or ask them to issue new ones.
My data isn't appearing in OneUp
The initial sync can take some time to complete. If the integration shows as connected but no data has appeared after 24 hours, contact our Support team.