Overview
Before you can connect SupplyNow to OneUp, you'll need a:
Domain
API Key
These credentials are provided by the SupplyNow team. Contact your SupplyNow account manager or support team if you don't already have them.
💡 Keep a copy of your connection details somewhere secure. You'll need them if you ever need to reconnect your SupplyNow integration in the future.
Once you have your connection details:
If you're onboarding with an Implementation Engineer, send them your Domain and API Key and they'll complete the setup for you.
If you're using our self-serve setup flow, return to OneUp and enter the details when prompted.
If you're reconnecting an existing integration, follow the steps below.
Reconnecting SupplyNow
In OneUp, click the Settings icon next to your profile picture and select Platform Settings.
Select Integrations in the left-hand menu.
Find SupplyNow and click the 🔒 icon.
Enter your Domain.
Enter your API Key.
Click Connect.
Check the connection
Once connected:
The integration status will show as Authenticated.
Data will begin syncing into OneUp.
Your users, activity and performance data will start appearing throughout the platform.
Troubleshooting ✨
I don't know my Domain
Your Domain is provided by SupplyNow. Contact your SupplyNow account manager or support team and request your integration credentials.
I don't have an API Key
API Keys are provided by SupplyNow. Contact your SupplyNow account manager or support team and request an API Key for your integration.
My connection failed
Double-check that:
The Domain has been entered correctly
The API Key has been copied exactly as provided
There are no extra spaces before or after either value
If the issue persists, try copying the values again and reconnecting.
My data isn't appearing in OneUp
The initial sync can take some time to complete. If the integration shows as connected but no data has appeared after 24 hours, contact our Support team.