Overview

Triggers are a great way of celebrating when a user logs performance. This can be for a placement, an interview arranged or a set number of CVs sent in the week - or anything else you might want to celebrate!


You need to be an admin user on OneUp in order to set up triggers.


Setting up a Trigger

  1. Log into your OneUp account.

  2. Go to the Settings menu in the bottom left corner of the site.

  3. Click on Triggers from the menu that appears.

  4. Click + Create Trigger in the top right of your screen.

  5. Name your Trigger (this name won't appear on the screens, it's just for identifying the triggers on this page).

  6. Click on the trigger that is created - this will open up the trigger settings.

  7. First, click Add Condition and select Metric.

  8. Fill in the conditions for the trigger in the When... section. This is the metric and quantity that your team members must meet in order to trigger their celebration!

  9. Then, click Add Action and select from the dropdown list - this is usually a TV flash, but can also be an email (this email will only go to the member of your team receiving the celebration), a Microsoft Teams notification or an In-App Flash). You can customise the message of the TV flash, its duration, which slideshows it will appear on and which groups will see the flash.

  10. There is also a toggle option for 'Use User Anthem'. If this is turned on, user's personalised anthems will play if they have been set up. When turned off, the default applause audio will play during the celebration.

  11. Click Save Changes.


If your triggers aren't playing, make sure you only have one condition to meet in order to trigger the celebration, otherwise things can get complicated!


Want to personalise your celebrations?

Check out these helpdesk articles!
How do I add a user anthem?
How do I change the default company anthem?


Troubleshooting

If you still require help on this topic, get in touch with our support team via the chat system or email support@oneupsales.co.uk.

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