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Why Am I Locked Out of My Account Due to an Age Restriction?

Learn what happens when an account is locked out due to the Family Admin age restriction and how to resolve it.

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Written by Ryan Fleet

Family Admin accounts in Op 36 must be at least 13 years old. If the birthday on your account shows you are under 13, Op 36 will display a message letting you know your account has been temporarily disabled.


What You'll See

A message will appear that reads: "You must be at least 13 years old to be a family admin in this app. Because you are under 13 and there are no other admins in your family, your account has been disabled for now."

The only option available will be to log out.


What to Do

You can update your birthday Directly in Your GolfGenius Account. This will fix your Op 36 account.

  1. Log in with your current Op 36 email and password

  2. To update your birthday: click Edit Profile under Profile Details

  3. Enter the correct birthday

  4. Save your changes β€” they'll take effect immediately in Op 36

If you run into any further issues reach out to us at support@op36golf.com and we'll get it sorted out for you.


If you have any questions or need help, reach out to us at support@op36golf.com.

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