Here are some FAQs we hope you will find helpful! 🤩
Profile
Star rating and points
The star rating and points system allows companies to see how amazing you are. Stars and points are accumulated (or even lost) for a whole host of reasons. Check out the article below to find out exactly how you can earn or lose stars/points ⭐️
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How can I update my profile picture?
First impressions can count for a lot! You can add a profile picture at any point through your profile page 📸
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How can I increase my chances of getting booked?
We have some top tips on how to increase your chances of getting booked. Check out our most sought after secrets below ✅
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Pay
When is pay day?
Pay day is the first Wednesday of every month 💸
Why has my balance disappeared?
A week before payday, your balance will disappear. This is because we are processing your pay for the rest of the week and you will not be able to access Instant Pay in this period ⏱
What is Instant Pay?
Instant Pay allows you to withdraw your monthly pay early. This can be done every week. There are some important terms to this so please read the article below 💵
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How do I get paid?
Depending on if you have selected to utilise Instant Pay or regular pay your salary will be transferred to your account weekly or monthly 🙏
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Active workers
What is Geofencing?
Geofencing is an area put around a site where you are allowed to clock in or out. This makes sure that we know you are on site and safe when clocking in. For the full scoop check out the article ⭕️
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What should I know before my first shift?
Before your first shift it is important to know where you are going, what uniform you need to wear, the name of your site contact and the time you need to be there for 👮♂️
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My shift is over but my cover hasn't arrived
If cover has not arrived you need to get in contact with the company you are working for and explain the situation. You also need to let us know here at Orka. It may be that the next worker is running late and you need to stay a little while longer. Don't worry - you will be paid for this ⏱
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How do I clock in and out of shifts?
On the home page of your app, 10 minutes before your shift is due to start you will see a clock in button on the job card. You need to press this to make sure you get paid. As well as this you can clock out and you need to repeat the process on the home page of the app ✅
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Can I apply to jobs with no SIA license?
Unfortunately you are only able to work security shifts with an SIA license so you need this before you can work a shift through Orka Works 💳
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What happens if I wear the wrong uniform?
If you wear the wrong uniform you may be sent home from site!
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What uniform do I need?
You can check this out in the job description for the role you are applying to ⬇️
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Compliance
How do I complete my background check through Orka Works?
You need to be compliant to be able to work through the app. Based on your answers provided and client demand in your area, we will contact you if we would like you to progress and complete your checks with us. The article below is an essential to making sure you know what it takes to pass the 5-year activity history check 💯
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How do I get my 5 year work history?
To complete your screening you may need your 5 year work history. To find out how to obtain this please read the article below 👀
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How do I upload my Right To Work?
In order to work through Orka Works you need to complete a Right To Work check to make sure you are eligible to work on the app. We will contact you if we would like you to complete your checks and apply to shifts via the app. 📲
App functions
How do I apply for work?
This is probably the most important thing to do on the app so it's important you know how to do this. I would highly recommend reading the below article 📖
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How can I cancel a shift?
There may be certain circumstances where you have to cancel a shift due to illness or for other means. That's okay and we completely understand it may happen from time to time - please make sure you provide the reason why, and do everything possible to give as much notice to the client as you can. We do have a cancellation policy so please try to adhere to it as much as possible to avoid penalties ❌
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How can I change my job search location?
Sometimes you may want to find work outside of your current location as you like to travel. Or you may have moved recently. Either way read the article below which tells you how to change your job search location 📍
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Community Guidelines
The Community guidelines are put in place to make sure that the platform is used respectfully and properly. We are here to make sure that everybody has an awesome experience!
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Miscellaneous
How much does it cost to use Orka Works?
Orka Works is completely free to create an account and find work. The only fee involved is when you want to withdraw money early using our Instant Pay feature, in which case there is a charge of 4%.
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