Gate staff, athletic directors, and event coordinators have three flexible methods for validating and redeeming tickets on event day using Online Ticket Management (OTM).
Method 1: Staff Barcode Scanner Validation
This is the fastest method for high-volume entry gates (such as varsity athletic games and auditorium doors):
Log in to the Edlio Pay Management Portal on an entry station laptop, Chromebook, or tablet.
Navigate to Transactions >> Ticket Redemption.
Select the active event from the list of available items and click insert >> to make it active in the redemption queue.
Direct attendees to present their printed ticket or mobile phone screen displaying the barcode.
Scan the barcode using a connected USB or Bluetooth handheld barcode scanner (or manually enter the numeric ticket number into the input box and press Enter).
The system displays an immediate visual green confirmation banner verifying a valid admission.
⚠️ Single-Use Redemption Rule: OTM enforces strict single-use validation. If an attendee attempts to scan an already-redeemed barcode, the system displays a red alert indicating the ticket has already been used, along with the timestamp of original redemption.
Method 2: Mobile Self-Redemption by Purchaser
If the product was configured with Show Redeem Button enabled, purchasers can validate their own ticket directly in front of gate staff:
The purchaser logs into their store account at the gate on their smartphone and opens My Account > Order History.
They select the order and display the digital ticket on screen.
Under the supervision of the ticket attendant, the purchaser taps the green Redeem button.
The screen instantly transforms to show a validated "REDEEMED" status screen with the current date and time stamp.
Method 3: Manual Attendee Lookup
If an attendee forgot their phone or misplaced their printed receipt, gate staff can look them up instantly:
In the Ticket Redemption interface, enter the purchaser's Order Number or Last Name into the search field.
Locate the matching order record and verify attendee identification.
Click the redemption checkbox next to the appropriate unused ticket line item to mark it redeemed.