How to Handle No-Show Bookings
Sometimes guests won't cancel but will simply fail to show up due to unexpected reasons. Bounce will pay the store partner a commission for each bag that is successfully stored. To avoid confusion, the customer's booking will be removed from the dashboard.
In such cases, follow these steps:
Send a Reminder: Use our in-app messaging to send the customer a friendly reminder that their check-in time has passed and ask if they still plan to use the service.
Mark as No-Show:
Log in to your Partner Portal.
Go to Bookings and find the customer's booking code.
Click on the booking code to view details.
Select "Mark as No-Show."
* "Mark as No-Show" button appears 1 hour after check-in time.
By following these steps, you can efficiently manage bookings for customers who do not show up at the scheduled check-in time.