Learn how to register your clients' software IDs with the ATO in Payroller with our simple guide for Agents below.
For this to work, your client needs to be linked to your Agent Portal on the ATO. If they're not on your client list, you'll need to add them.
If you are an agent, do NOT add your client's software ID to your own access manager.
Option 1: Call the ATO
Call the ATO at 1300 85 22 32 and let them know you're a Registered Agent nominating an STP software for your client.
They will likely ask you for the following information:
Your Agent name
Your Agent contact details
Your RAN
The Client's ABN
The name of the Software Provider or their ABN
The SSID (unique Software ID)
Option 2: Complete a Bulk Notification Request
If you're notifying the Software ID for multiple clients, you can complete a Bulk Notification Request.
You can download the form from here.
You will need to fill out all the fields and save a copy.
In 'Online Services for Agents', select the message topic 'General Questions/problems/help'.
Enter the message subject 'Single Touch Payroll Enquiries'.
Attach and send the request with the supporting documents.
This method can have up to a 28 day processing period.
Learn how to find and edit other STP-related features on Payroller with our simple guides below:
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