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How do I resolve transactions not being imported?

Resolve transactions not being imported

Updated over 2 weeks ago

If you import online transactions from a third party, such as ParentPay, you will need to ensure that your pupil data is up-to-date and you have mapped all relevant unmapped transactions..

Importing from ParentPay

From the ParentPay menu in Tali:

  • Use Map Names to map any new names that have been imported from ParentPay to names in Tali.

  • Use Unmapped ParentPay Transactions to view transactions that have not been mapped.
    ​Note: There may be transactions that you don't want to map - in this case you can 'hide' these.

  • Use Map Accounts / Payment Items to view any ParentPay accounts that have not yet been mapped in Tali.
    ​Warning! Before mapping any unmapped accounts, check these first with your primary Tali user.

For more information, see the Article, Manage ParentPay Integrations.

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