Thinking About Canceling? Here's How Refunds Work 💬
Sometimes things don't work out, and that's okay. If you're considering canceling your Penji subscription and wondering whether you qualify for a refund, here's what you need to know.
Monthly plans: 30-day money-back guarantee ✅
If you're a new customer on a monthly plan, you're covered by our 30-day money-back guarantee. Within the first 30 days of your initial subscription, you can request a full refund if you're not satisfied with your designs for any reason. It's a straightforward way to try Penji and make sure it's the right fit for you.
Quarterly and annual plans: non-refundable ❌
Quarterly and annual plans are non-refundable. You can still cancel at any time to prevent your subscription from renewing, so you won't be charged for the next cycle.
Not happy? Let us help first 🤝
Before canceling, we'd like the chance to address whatever isn't working. Many of the issues that lead people to cancel, such as design quality, turnaround time, or revisions, are things our team can usually resolve quickly. If something isn't working for you, reach out to us at support@penji.co before canceling. We're here to answer your questions and help find a solution.