How does Penji handle revisions?
At Penji, we want to make sure your designs are perfect. We make every effort to ensure the original designer works on your revisions to maintain consistency. However, if your original designer is unavailable, we will always find the best fit for your project to keep things moving forward.
Working Hours
Your access to our designers depends on your plan's working hours:
Standard Coverage: Sunday through Thursday, from 8 PM to 5 AM EST.
Agency Plan Exclusive: Clients on this plan receive additional coverage during standard business hours, Monday through Friday, from 8 AM to 5 PM EST.
Having more coverage hours means your projects can progress faster throughout the week. If you need faster delivery or more consistent updates, you can upgrade your subscription at any time.
What to expect during the revision process
We believe in quality and clear communication. Here is how we manage your requests:
Timing and Complexity: The time it takes to complete a revision depends on the complexity of the project. While you can generally expect an update every 24 hours, the actual progress depends on how much feedback, references, and instructions you provide.
Batch Deliveries: Our designers usually deliver work in batches. This allows us to make sure we are heading in the right direction. It also gives you the opportunity to guide the designer with every delivery.
Quick Changes: Sometimes a project needs a very small fix that takes less than 10 minutes. If a designer is active and sees a quick task like this, they may be able to complete it immediately, though this is not always guaranteed.
Our goal is to provide a positive experience by matching your project with the right expertise at the right time. By providing detailed feedback and clear references, you help our designers deliver the best possible results.