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How can I request a revision?
How can I request a revision?

Request revisions anytime!

Updated over a week ago

Providing feedback on design submission typically goes one of two routes.
1. If a small revision is needed, click on the project using our point-and-click tool:

We encourage you to mock the design up as much as you'd like to obtain the revisions needed for your project. If the revision may need a higher level of communication, you can use the audio tool directly inside your dashboard:

You can also use a screen recording service and upload it inside of the project if you find it most appropriate. We recommend Loom as it's an easy-to-use tool and allows for clear video and audio communication.

A revision typically takes a maximum of 24 hours to be completed. There are exceptions to this rule, such as when it is submitted on the weekend or is a more complex project type, and the revisions take more time. If you feel like the revision is taking too long either email or use the webchat on our website for support.

2. If you don't like the designer's work, simply request a new designer and we can find a better and more qualified designer for your branding. Please reach out to our support team for help. We have other designers available to help at a moment's notice.

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