Requesting a revision is simple! You can submit as many revisions as you need until the design meets your expectations.
Here’s how to make the process smooth and clear:
Project chat & Attachments: Quickly message your designer and share reference files (like images or documents) by clicking the "clip" icon.
Point-and-click tool: Make revisions more precise by clicking directly on the design. This way, there's no need for long explanations.
Leave Feedback: Use the "Leave Feedback" option in your project to write out any revision requests.
Check the "Watch video": Still fighting with revisions? No worries! Watch our tutorial video, which is available in every new submission.
Loom Video Recording: For more complex revisions, consider recording a Loom video https://www.loom.com/ (it's usually free). It’s a great way to show exactly what changes you want. Don’t forget to also write out your revisions so everything gets addressed quickly.
Revisions usually take up to 24 hours but may take longer for weekend submissions or more complex projects. If a revision is taking too long, contact support@penji.co or use the web chat on our website.
If you're not happy with the designer’s work, request a new one, and we’ll match you with another qualified designer. Just reach out to our support team for assistance.